Samenvatting

This article summarizes the results of a study into new innovative forms of volunteer work which could possibly help the Dutch National Police to increase the number of volunteers. The empirical data were collected by a desk study, the analysis of five case studies and two focus groups. Three different themes were analyzed: mobilizing target groups, matching expectations, and formalization and institutionalization of volunteering work. Public organizations in general don’t realize enough the value of volunteers. Often there is lack of a clear vision, while more attention should go to managing expectations, customization, furthering the education of police volunteers, acceptance and support, guidance and support, recognition, appreciation and reward, and finally more room for volunteers.