Samenvatting

In the first clip, related to the first chapter on communication, Professor of Practice at Harvard Law School Sheila Heen comments on some aspects of "Difficult Conversations", the best-selling book of which she is a co-author. On the second chapter on negotiation, we focus on the complex question when to negotiate, when to fight when your opposing party feels like a demon. Professor Robert H. Mnookin, author of the best-selling book "Bargaining with the Devil", is our expert guide in the second clip. He is the Williston Professor of Law at Harvard Law School, Director of the Harvard Negotiation Research Project and Emeritus Chair of PON, the famous Program On Negotiation at Harvard Law School. We conclude with comments on the third chapter on mediation, in the third video clip presented by Professor Carrie Menkel-Meadow, who is the Distinguished and Chancellor's Professor of Law at UC Irvine and Emerita A.B. Chettle, Jr. Professor of Dispute Resolution and Civil Procedure at Georgetown University Law Center.