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Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement

Meer op het gebied van Mediation en herstelrecht

Over dit tijdschrift  
Aflevering 1, 2012 Alle samenvattingen uitklappen

Annie de Roo
Mr. dr. Annie de Roo is verbonden aan de Erasmus Universiteit Rotterdam en is mediator.
Column

Schikken, slikken of strikken?

De Europese ontwerpregelgeving voor ADR in consumentengeschillen

Trefwoorden ADR in consumentengeschillen, Online dispute resolution, Europese ontwerpregelgeving, Consumer ADR, ODR, EU legislative proposals
Auteurs Rob Jagtenberg
SamenvattingAuteursinformatie

    This contribution discusses the EU Commission proposals for a directive on Consumer ADR and a Regulation on consumer ODR. The directive compels member state to cater for complete coverage of all contractual consumer disputes (whether domestic or cross-border) by ADR entities that meet certain quality requirements and to actively make these facilities known. The proposed regulation introduces an EU-wide single ODR platform that will transfer consumer complaints to the appropriate national entity. European comparative research suggests the business community’s initial reluctance to (co-)finance such external extra-judicial dispute reolution schemes (deploying quasi-arbitration or mediation) may be overcome in either of two ways: through the prospect of introducing EU collective consumer redress before the courts instead, or by convincing business of ADR’s use as an additional marketing feedback tool. Some open questions that remain are highlighted.


Rob Jagtenberg
Mr. dr. Rob Jagtenberg verricht vergelijkend onderzoek naar mediation en conflictmanagement in Europa.
Artikel

It takes two to tango: macht en emoties in arbeidsconflicten en -mediation

Trefwoorden power, emotions, labor mediation
Auteurs Katalien Bollen en Martin Euwema
SamenvattingAuteursinformatie

    Hierarchical (labor) conflicts have a unique dynamic. Although power dynamics play a role in many interactions, they may play a crucial role in labor conflicts affecting the conflict itself and the subsequent mediation. In this paper, we look at the concept of power as well as different power sources in order to get more grip on the power balance between disputants. We show that when parties hold and/or perceive different power positions, parties differ strongly with regard to their perception of the conflict, their emotional experience but also their (conflict) behavior. For example, where a labor conflict may represent a very personal and painful event for the less powerful, it may be just one of the many tasks the more powerful has to deal with. Consequently, parties have different needs and expectations in order to solve the conflict. Knowledge of these processes is essential if one wishes to acquire insight in the power balance between disputants and/or intervene in labor conflicts.


Katalien Bollen
Drs. Katalien Bollen maakt sinds 2007 deel uit van de onderzoekseenheid Arbeids-, Organisatie- en Personeelspsychologie van de KU Leuven (België), waar ze promoveert op het onderwerp ‘Mediation in hiërarchische arbeidsconflicten’. Specifieke aandacht wordt er geschonken aan de rol van macht, emoties en online mediation. Daarnaast is Katalien een gecertificeerd mediator en verbonden aan het Leuven Center for Collaborative Management (LCM).

Martin Euwema
Prof. Martin Euwema is hoogleraar Organisatiepsychologie en coördinator van de onderzoekseenheid Arbeids-, Organisatie- en Personeelspsychologie van de KU Leuven. Hij doet onderzoek, geeft les en adviseert over conflictmanagement, bemiddeling, leiderschap en team- en organisatieontwikkeling. Martin is voorzitter van de International Association for Conflict Management en samen met Alain Verbeke co-director van het Leuven Center for Collaborative Management (LCM).
Artikel

De opkomst van Eigen Kracht-conferenties in Nederland en Vlaanderen

Trefwoorden Family Group Conferences, economic potential, savings
Auteurs Annie de Roo
SamenvattingAuteursinformatie

    Since 2001 Family Group Conferences are being organised in the Netherlands, and in Flanders since 2006. The Eigen Kracht Centrale, the Dutch forum organising Family Group Conferences, supported in 2011 research into the economic potential of Family Group Conferences, particularly in multi problem families. The results of the research are promising, meaning that Family Group Conferences may contribute to savings of costs for youth care.


Annie de Roo
Mr. dr. Annie de Roo is verbonden aan de Erasmus Universiteit Rotterdam en mediator.
Artikel

Deelname studententeam 7de ICC International Commercial Mediation Competition te Parijs

Trefwoorden 7the ICC Mediation Competition, Dutch student team, style of negotiation
Auteurs Marit de Vrijer
Samenvatting

    In February 2012 the Dutch student team took part in the 7th ICC International Commercial Mediation Competition. In their report they describe some of their experiences inter alia with the different negotiation styles practiced by the (other) student teams, particularly how a chosen style of negotiation may have a positive or negative impact on the mediation process. This was an important insight for a possibly new generation of mediators.


Marit de Vrijer
Praktijk

Scriptie Sarah Hillen: ‘Is Nederland gebaat bij een wettelijke verankering van de afdwingbaarheid van een mediationclausule?’

Trefwoorden mediation, mediationclause, contract, enforceability
Auteurs Sarah Hillen
Auteursinformatie

Sarah Hillen
Sarah Hillen is werkzaam bij Rock Capital Management in Hong Kong.