Samenvatting

Although online mediation has been around for a long time, it came into the spotlight again under the influence of Covid and the associated lockdowns.
Virtual meetings became the norm. And mediators, reluctantly, switched to digital tools to support their conversations, using programs such as Ms Teams, ZOOM, Jitsi, or Webex.
In this contribution the possibilities and limitations of online mediation are discussed, based on research findings in the context of workplace mediations, divorce mediations, and peace negotiations. Commercial disputes are beyond the scope of this article.