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Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement x

Erik Toxopéus
Erik Toxopéus is advocaat bij Van Wijngaarden & Toxopéus Advocaten te Rotterdam.

Jef Mostinckx
Jef Mostinckx is ere-bestuursdirecteur, Departement Welzijn, Volksgezondheid en Cultuur en vice-voorzitter Bijzondere Commissie Sociale Zaken, Federale Bemiddelingscommissie.

Het nieuwe CEPANI Mediatiereglement van 2013

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 1 2013
Trefwoorden CEPANI, CEPINA, arbitration rules, domain names
Auteurs Herman Verbist en Luc Demeyere

    On 1 January 2013 the new Mediation Rules of CEPANI (the Belgian Center for Arbitration and Mediation) entered into force. The 2013 CEPANI Mediation Rules replace the 2005 version of the CEPANI Mediation Rules and also the 2010 version of the CEPANI ICT (Information and Communication Technology) Mediation Rules. The 2013 Rules contain provisions on the introduction of the mediation, the appointment of the mediator, the mediation protocol to be established at the beginning of the mediation process, the conduct of the mediation, the confidentiality, the end of the mediation and its costs. The authors comment on these various provisions of the CEPANI Mediation Rules and explain thereby also the relevant provisions of the Belgian Mediation Law contained in Chapter VII of the Belgian Judicial Code.

Herman Verbist
Herman Verbist is advocaat aan de Balie te Gent en te Brussel, werkzaam bij Everest Advocaten, gastdocent aan de Universiteit Gent, erkend bemiddelaar en redacteur van dit tijdschrift.

Luc Demeyere
Luc Demeyere is advocaat aan de Balie te Antwerpen, werkzaam bij Contrast, erkend bemiddelaar en redacteur van dit tijdschrift.

Annie de Roo

De ICC Mediation Competition

The Mediation Generation

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 4 2012
Trefwoorden Mediation, Competition, ICC, Paris
Auteurs Anne Willemsen, Sander Vanhoutte en Yoeri van der Kroon

    In February 2013 a Dutch delegation of four students and two coaches travelled to Paris to participate in the annual International Commercial Mediation Competition.

Anne Willemsen

Sander Vanhoutte

Yoeri van der Kroon

Bemiddeling en conflicthantering in Vlaamse echtscheidingsovereenkomsten

Een empirisch-juridische analyse

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 4 2012
Trefwoorden divorce agreements, mediation arrangements, content analysis, empirical-legal study
Auteurs Ruben Hemelsoen PhD

    In this empirical-legal study, the mediation arrangements concluded in the context of a divorce by mutual consent are studied by using the social scientific method of content analysis. Within a representative sample of Flemish divorce agreements, these clauses are both quantitatively and qualitatively analyzed. The quantitative results show that the number of mediation arrangements and ADR clauses in the dataset are rather low. The qualitative content analysis reveals that most mediation provisions can be improved. Ultimately, this contribution contains suggestions to improve the terminology and stipulation of the investigated clauses.

Ruben Hemelsoen PhD
Ruben Hemelsoen is vrijwillig postdoctoraal onderzoeker verbonden aan de Vakgroep Burgerlijk Recht van de Universiteit Gent.

    In the article the author discusses the market requirements for mediation in the Netherlands. This includes potential for growth and possible annual financial turnover. The article also explores the dynamics of the market and highlights common problems presented by clients, and also whether trends exist and whether mediators are biased in certain areas.
    Clients require practical solutions to their particular problem areas. They are less interested in the abstract theories of mediation techniques. The market requirement will therefore differ and depend on those specific problem areas. Mediation will survive only if it provides mediators a realistic income.

Huub Sprangers
Ir. Huub Sprangers is oud-ondernemer. Hij was tussen 1999 en 2005 voorzitter van de Vereniging en haar rechtsvoorganger NMI Groep Bouw. Daarnaast was hij rond de eeuwwisseling actief voor de Regio NMI Mediators Haaglanden, en in dezelfde periode grondlegger, medeoprichter en vervolgens tot 2008 eerste voorzitter van de NMv. Hij is sinds 2008 erevoorzitter van de NMv en zat van oktober 2009 tot juli 2011 namens de NMv in het bestuur van het NMI. Van 2005 tot medio 2011 was hij voorzitter/coördinator van het Centraal Mediators Beraad.

De mediationmatrix

Ervaringen van forensische mediators

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 3 2012
Trefwoorden strategic coaching, divorce mediation, parent contracting, mediation matrix
Auteurs Maarten Kouwenhoven

    A specialist needs an instrument to be effective. For a doctor it is his stethoscope, for a lawyer it is the law books, for a psychologist it is the psychological tests and for a mediator it is the mediation matrix. This article explains how to operate the mediation matrix, that is based upon the Transactional Analysis theory and cybernetics. It can be used as a route planner that helps the mediator to explain to his client what he is doing, how he does that and why he does that. This will reduce the client’s stress, improve his logical thinking and self management.
    The mediation matrix is an instrument to improve structure and transparency. In this way the mediator can support the expression of blocking emotions. By doing this, the mediator can support the positive emotions which will follow. The mediator is no longer a person with a bag of technics, but a professional with an integrated theory and useful technique.

Maarten Kouwenhoven
Maarten Kouwenhoven is klinisch psycholoog/psychotherapeut en managementconsultant. Hij is de auteur van het Handboek strategisch coachen (2007) en redacteur en mede-auteur van een standaardwerk Transactionele Analyse in Nederland (deel I, II en III). Hij is een van de oprichters en erelid van de NVTA (Nederlandse Vereniging voor Transactionele Analyse) en is werkzaam als directeur/docent van Kouwenhoven Opleidingen (

Schikken, slikken of strikken?

De Europese ontwerpregelgeving voor ADR in consumentengeschillen

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 1 2012
Trefwoorden ADR in consumentengeschillen, Online dispute resolution, Europese ontwerpregelgeving, Consumer ADR, ODR, EU legislative proposals
Auteurs Rob Jagtenberg

    This contribution discusses the EU Commission proposals for a directive on Consumer ADR and a Regulation on consumer ODR. The directive compels member state to cater for complete coverage of all contractual consumer disputes (whether domestic or cross-border) by ADR entities that meet certain quality requirements and to actively make these facilities known. The proposed regulation introduces an EU-wide single ODR platform that will transfer consumer complaints to the appropriate national entity. European comparative research suggests the business community’s initial reluctance to (co-)finance such external extra-judicial dispute reolution schemes (deploying quasi-arbitration or mediation) may be overcome in either of two ways: through the prospect of introducing EU collective consumer redress before the courts instead, or by convincing business of ADR’s use as an additional marketing feedback tool. Some open questions that remain are highlighted.

Rob Jagtenberg
Mr. dr. Rob Jagtenberg verricht vergelijkend onderzoek naar mediation en conflictmanagement in Europa.

Maud Piers

Arbitrage in de Nederlandse bouwsector

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 2 2012
Trefwoorden arbitration law, arbitration act, Arbitration Board for the Building Industry, arbitration clause
Auteurs Monika Chao-Duivis

    This article contains a sketch of the use and organisation of arbitration in the Dutch construction industry. In Holland contractual issues in construction contracts are dealt with by arbitration in the vast majority of issues. There are several arbitration institutes of which the Arbitration Board for the Building Industry is the most important. This institute published (anonymously) over a 1000 judgments in 2011. The main issues of the Dutch arbitration act and of the new act are discussed in this article. The following important new developments are being described: the arbitration clause in general conditions in contracts with a consumer (the effectiveness of these clause will be severely limited in the new act); getting an arbitrational award annulled by the state judge (very difficult as it is) is limited since this will only be asked for in front of the appeal court and not (like the present situation) first in the district court and than in the appeal court; judgments do not have to contain a motivation any more if parties say they can do without (a dangerous development).

Monika Chao-Duivis
Prof. mr. dr. M.A.B. Chao-Duivis is directeur van het Instituut voor Bouwrecht, hoogleraar bouwrecht aan de TU Delft, arbiter bij de Raad van Arbitrage en raadsheer-plaatsvervanger bij het Hof Den Haag.

    Hierarchical (labor) conflicts have a unique dynamic. Although power dynamics play a role in many interactions, they may play a crucial role in labor conflicts affecting the conflict itself and the subsequent mediation. In this paper, we look at the concept of power as well as different power sources in order to get more grip on the power balance between disputants. We show that when parties hold and/or perceive different power positions, parties differ strongly with regard to their perception of the conflict, their emotional experience but also their (conflict) behavior. For example, where a labor conflict may represent a very personal and painful event for the less powerful, it may be just one of the many tasks the more powerful has to deal with. Consequently, parties have different needs and expectations in order to solve the conflict. Knowledge of these processes is essential if one wishes to acquire insight in the power balance between disputants and/or intervene in labor conflicts.

Katalien Bollen
Drs. Katalien Bollen maakt sinds 2007 deel uit van de onderzoekseenheid Arbeids-, Organisatie- en Personeelspsychologie van de KU Leuven (België), waar ze promoveert op het onderwerp ‘Mediation in hiërarchische arbeidsconflicten’. Specifieke aandacht wordt er geschonken aan de rol van macht, emoties en online mediation. Daarnaast is Katalien een gecertificeerd mediator en verbonden aan het Leuven Center for Collaborative Management (LCM).

Martin Euwema
Prof. Martin Euwema is hoogleraar Organisatiepsychologie en coördinator van de onderzoekseenheid Arbeids-, Organisatie- en Personeelspsychologie van de KU Leuven. Hij doet onderzoek, geeft les en adviseert over conflictmanagement, bemiddeling, leiderschap en team- en organisatieontwikkeling. Martin is voorzitter van de International Association for Conflict Management en samen met Alain Verbeke co-director van het Leuven Center for Collaborative Management (LCM).

Enige opmerkingen over ‘med-arb’

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 4 2011
Trefwoorden med-arb, double hybrid, waiver of confidentiality, compatibility NY convention 1958
Auteurs Noud Ingen-Housz

    From an international point of view the double hybrid nature of ‘med-arb’ – imagined as a ‘guarantee’ for a ‘prompt’ resolution of business disputes – is out on a limb. The contractually planned transition from a failed mediation towards the ascertainment of procedural fairness in the subsequent arbitration under the guidance of the same Neutral poses indeed delicate questions.Not more than two – by the way federally ruled – countries – the USA and Australia – have endeavored – in some of their States – to tackle the problems related to confidentiality which determine the viability of ‘med-arb’ (beside the basic behavioral problem of negotiating with the assistance of a Neutral who unexpectedly may become your arbitrator). The validity of the – domestic – solutions devised in the USA and Australia is subject to caution in the light of the 1958 New York Convention on the recognition and enforcement of foreign arbitral awards.

Noud Ingen-Housz
Mr. A.H.D. Ingen-Housz is Avocat à la Cour (Parijs-La Défense).

    This contribution examines how the Directive 2008/52/EC of the European Parliament and of the Council of 21 May 2008 on certain aspects of mediation in civil and commercial matters is transposed in various member states of the European Union, or how the discussion about the transposition is conducted or is still ongoing in some countries. The following seven countries are examined: Belgium, the Netherlands, Luxemburg, England, France, Germany and Austria.

Herman Verbist
Prof. dr. mr. Herman Verbist is gastprofessor aan de Universiteit Gent, advocaat bij de balies te Gent en te Brussel, voormalig adviseur bij het Internationaal Hof van Arbitrage van de ICC, erkend bemiddelaar en voormalig plaatsvervangend lid van de Bijzondere Commissie voor Burgerlijke en Handelszaken van de Federale Bemiddelingscommissie in België.

Een uitgesproken kwestie?

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 4 2011
Trefwoorden code of conduct, evaluative mediation, med-arb, arbitration
Auteurs Lambert Boot

    Recently the Dutch Mediation Institute (NMI) evaluated the Code of Conduct for mediators, which originally was issued in 2001. The NMI introduced a revised Code in 2011. ‘The mediator shall refrain from any judgments regarding the dispute.’ What will be the impact of this article for evaluative mediators, who want to be engaged both in the mediation process and the content of the dispute? This article seems to be based on the American approach of evaluative mediation. During the last decade Dutch mediators tend to mix various mediation styles to a specific personal blend. The author argues that the Dutch approach of evaluative mediation does not interfere with crucial demands in the Code like the impartiality of the mediator and the autonomy of decision of the parties involved.

Lambert Boot
drs. Lambert J.A.M. Boot is organisatieadviseur en mediator. Hij is vicevoorzitter van de Mediatorsvereniging Brabant en auteur van enkele boeken en artikelen over professionele gespreksvoering en mediation.

    This article examines the Belgian legislation aimed at safeguarding the confidential nature of mediation. It takes the perspective of all actors involved in the mediation process: the parties to the dispute, the mediator and experts or witnesses who participate in the mediation.

Ken Andries
Ken Andries is redactielid van TMD.

Arbitrage en het draagvlak bij insolventieprocedures

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 3 2011
Trefwoorden Arbitrage, Insolventie, toepasselijk recht, praktische gevolgen
Auteurs Dirk De Meulemeester

    An arbitrator and the parties can be confronted with an insolvent party. In such event the arbitrator will have to integrate the effects of the insolvency into the arbitration proceedings and consider several precautions in order to render a valid and enforceable award. The main principle when tackling most of these issues is the equality of creditors. Another issue can be the identification of the applicable (system of) law. The effect of the insolvency can vary considerably depending thereon. In domestic arbitration this will not be an issue. Also, when the parties all come from EU-member states, the identification of the applicable law and the effects of the insolvency are covered by the European Insolvency Regulation. But in other international disputes the relationship between bankruptcy law and arbitration can be complex and uncertain. To illustrate the difficulty of the issues the Syska Vivendi case serves as an excellent example. Finally we describe the impact on the way the arbitration is conducted by the tribunal and on the administration and supervision of the arbitration by the institution.

Dirk De Meulemeester
Dirk De Meulemeester is advocaat.

Commerciële conflicten managen – enkele schema’s

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 2 2011
Trefwoorden court proceedings, comparison, dispute resolution clause, changes of success
Auteurs Luc Demeyere

    When a lawyer has his/her intake meeting with a client and ponders whether the case is to be taken to court or whether it is appropriate for mediation, different parameters have to be considered.
    Mr. Green finds out that this photovoltaic installation does not produce the output initially guaranteed, and his lawyer will first have a look at the terms and conditions on guarantee and liability in the sales contract. The lawyer should consider time, cost, potential outcome and future relations between the parties, and compare these four parameters in a situation whereby proceedings in court are initiated with a situation whereby a mediation is started up. The assessment of each of these parameters in court proceedings and mediation is entirely different, and understanding these differences will assist in opting for court proceedings or mediation, or a combination of both. Reflexivity will be key.

Luc Demeyere
Luc Demeyere is advocaat bij De Balie te Antwerpen.

Bemiddeling/mediation: tijd voor innovatie en creativiteit

Klantgericht werken!

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 2 2011
Trefwoorden creativity, client, marketing, help
Auteurs Veerle Lisabeth

    If we want Mediation to be a success, we need to diversify our techniques by mixing different styles and forms.Mediators, should always try to find solutions for the problems of their clients and not only bring the prophecy to the world of the ideal ‘conflict resolution’. It is important to be flexible and not stick to one style of mediation but to try out new recipes in mixing them together. Have the guts to experiment with coaching, advising ,negotiating, collecting information etc.. Mediators also need to take the ‘marketing rules more serious. Every client is looking for HELP. So please do so and train yourself in finding out their real needs.And finally mediation is a perfect technique to save costs in a company..unsolved conflicts and tensions cost fortunes.Let us ‘market’ our business in an new and creative way.

Veerle Lisabeth
Veerle Lisabeth is erkend bemiddelaar in handels- en familiezaken en zaakvoerder Affinity.

Kwaliteitsslag in Nederland bij afdoening IKO-zaken en de rol van Cross Border Mediation

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 1 2011
Trefwoorden Cross Border Mediation, International child abduction, co-mediation, Centre International Child Abduction
Auteurs Wendy A. van der Stroom-Willemsen

    In family law practice we are dealing increasingly with international aspects of broken relationships. Once children are involved, severe questions of habitual residence occur when one of the parties decides to return to his or her land of origin.Over the past years the 1980 Hague Abduction Convention has been criticised in the Netherlands, mostly because of the duration of such proceedings.In the Netherlands a change in legislation is now almost a fact, introducing a set of measures one of which is offering parents a Cross Border Mediation.This summer, The Hague Conference will come off with a ‘Guide of good practice’, to introduce Cross Border Mediation in international child abduction cases. The Netherlands stand out in having a Cross Borer Mediation system already integrated into their legal practice, soon to be legal system. So far the results have been evaluated positively in such a way that Cross Border Mediation should be considered as a useful tool in preventing abduction cases as well as in regular relocation cases.

Wendy A. van der Stroom-Willemsen
Wendy A. van der Stroom-Willemsen is advocaat en (cross border) mediator, werkzaam bij familierechtkantoor Smeets Gijbels.
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