The hospital sector is not only confronted with the challenges of technical and digital medicine (AI), but also with the expectations of increasingly more talkative patients and their relatives. Luc Van Bauwel introduces you to and testifies about the way in which the ombudsman service of an important hospital group in Antwerp evolved from mere complaint handling as an ombudsservice on the basis of principles of mediation to anchoring the ideas in the liars of management, doctors and other employees; he gives an overview of how the professional ombudsman organized his self and how the surrounding other stakeholders perceived this relatively new ‘ombudsman’ service, which was established by law; how patients have experienced this form of conflict management in the past 15 years, which has been monitored inside the care institution twice in the last 15 years; in the end, he testifies how the acquired/gained trust has grown, as a result of which he now participates on board level in an active role from the very beginning of developing and implementing changes, in the ever-present processes of change, in particular aimed at the doctors associated with the organization. |
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Conflictmanagement als toegevoegde waarde in de zorg(organisatie): een praktijkgetuigenis |
Tijdschrift | Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 3 2018 |
Trefwoorden | rechtstreekse communicatie en dialoog, beleving en verbinding, uitdaging en ontwikkeling |
Auteurs | Luc Van Bauwel |
SamenvattingAuteursinformatie |
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VEILIG THUIS: multidisciplinaire aanpak van intrafamiliaal geweld en kindermishandeling onder één dak |
Tijdschrift | Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 3 2018 |
Trefwoorden | Family Justice Center, Multidisciplinary approach, Domestic Violence and Child abuse, Client-centered approach |
Auteurs | Pascale Franck |
SamenvattingAuteursinformatie |
The Family Justice Centers are an international model where victims of domestic violence and child abuse can find all help needed under one roof. The FJCs are a collaboration of police, justice, welfare, help centers and authorities. The main target is empowering survivors of violence. |
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Rondetafelgesprek: conflictmanagement en ervaringen van Vlamingen in een Nederlandse bedrijfscultuur |
Tijdschrift | Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 3 2018 |
Auteurs | Luc Demeyere en Roger Ritzen |
Auteursinformatie |
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The New UNCITRAL Instruments on International Commercial Settlement Agreements Resulting from Mediation – an Insider’s View |
Tijdschrift | Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 4 2018 |
Trefwoorden | Uncitral, European Commission, Commercial settlement agreements, Enforceability |
Auteurs | Norel Rosner |
SamenvattingAuteursinformatie |
On 25 June 2018 the United Nations Commission on International Trade Law (UNCITRAL) finalised two instruments on international commercial settlement agreements resulting from mediation. |
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Nieuw in België: Collaboratieve Onderhandelingen Wettelijk Geregeld(New in Belgium: A Statutory Basis for Collaborative Negotiations) |
Tijdschrift | Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 4 2018 |
Trefwoorden | Collaboratieve onderhandelingen, Bemiddelingswet, conflictoplossing, België, Collaboratieve advocaat |
Auteurs | Willem Meuwissen |
SamenvattingAuteursinformatie |
The ADR Act of 18 June 2018 provides for an insertion into the ‘Gerechtelijk Wetboek’ (Judicial Code), entitled ‘Collaboratieve onderhandelingen’ (Collaborative Negotiations), which came into force on 1 January 2019. |
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Tijdschrift | Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 4 2018 |
Trefwoorden | Uncitral, Commercial settlement agreements, Singapore convention, Articles |
Auteurs | Herman Verbist |
SamenvattingAuteursinformatie |
On 20 December 2018, the Commission of UNCITRAL adopted the Model Law on International Commercial Mediation and International Settlement Agreements Resulting from Mediation, 2018 (amending the Uncitral Model Law on International Commercial Conciliation, 2002). On 20 December 2018 the General Assembly of the United Nations adopted the ‘United Nations Convention on International Settlement Agreements Resulting from Mediation’. Herman Verbist provides an overview of the Convention and the amended Model Law. This contribution ends with the complete Convention in Annex. |
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An Introduction to the Singapore Convention on Mediation – Perspectives from Singapore |
Tijdschrift | Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 4 2018 |
Trefwoorden | Singapore Convention, Dispute resolution, Uncitral, Enforcement |
Auteurs | Nadja Alexander en Shouyu Chong |
SamenvattingAuteursinformatie |
Following a retrospective of the road towards the Convention, incorporating some Singaporean inside views, the authors provide a detailed analysis of the envisaged grounds for refusal of mediated settlements. The authors also highlight various issues around the very concept, and proof, of mediation. These issues are fundamental, as only settlements ensuing from mediation are covered. Another significant aspect is the absence of any provisions pertaining to the status of agreements to mediate, the contract situated at the entry side of mediation. |
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Interventions in High-conflict Divorce Cases: The Parenting Examination |
Tijdschrift | Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 4 2018 |
Trefwoorden | Parenting examination, high-conflict divorce, child custody, child access, forensic expert |
Auteurs | Esther Kluwer en Cees van Leuven |
SamenvattingAuteursinformatie |
The Parenting examination (in Dutch: ouderschapsonderzoek) is a method that is used in high-conflict divorces in the Netherlands since 2008, whereby the court appoints a forensic expert who uses mediation and coaching techniques to support the parents to find a solution for their dispute. When parents fail to reach agreement, the forensic expert reports to the judge who can use this information to make a decision. This article discusses the results of two studies that have been conducted to evaluate the effectiveness of the Parenting examination in practice. |
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UNCITRAL and a New International Legislative Framework on Mediation |
Tijdschrift | Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 4 2018 |
Trefwoorden | Solving disputes, United Nations, Trade law, Uncitral |
Auteurs | Judith Knieper en Corinne Montineri |
SamenvattingAuteursinformatie |
More than sixty years after the adoption of the New York Convention, UNCITRAL finalised at its annual session, in July 2018, an instrument akin to the New York Convention in the area of mediation: the United Nations Convention on International Settlement Agreements Resulting from Mediation (‘the Singapore Convention on Mediation’ or ‘the Convention’), which was adopted by the United Nations General Assembly on 20 December 2018. In addition, UNCITRAL adopted the UNCITRAL Model Law on International Commercial Mediation and International Settlement Agreements Resulting from Mediation, (2018, amending the Model Law on International Commercial Conciliation (2002); ‘the revised Model Law’). |
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Verplichte doorverwijzing naar bemiddeling: we can lead a horse to water, but can we make it drink? |
Tijdschrift | Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 2 2018 |
Trefwoorden | Mandatory mediation, acces to justice, appropriate dispute resolution, Belgian bar |
Auteurs | Tom Wijnant |
SamenvattingAuteursinformatie |
With a Belgian law of June, 18 2018, the principle of the voluntary nature of mediation was affected. A lot of critical comments can be made at this point. The scope of the obligation is not clear. Mandatory mediation raises the threshold to the court and has as effect that many cases are not handled in the most appropriate way. The bar doesn’t support the measure. Research is needed to find out if the new measure is justified. |
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Tijdschrift | Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 2 2018 |
Trefwoorden | mandatory mediation, access tot justice, Belgian Council of State, ADR legislation june 18 2018 |
Auteurs | Eric Lancksweerdt |
SamenvattingAuteursinformatie |
This contribution examines how, when establishing the new Belgian legislation on the promotion of ADR, a delicate balance was sought between proponents and opponents of mandatory mediation. The Belgian government was in favour of compulsory mediation, but the Council of State, the High Council of Justice, members of parliament from the majority and the opposition, and representatives of professional organizations were opposed to it. A delicate compromise was found whereby the judge can impose a mediation, but if both sides are opposed to it, a mandatory mediation attempt is excluded. |
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Verplichte bemiddeling: logische verdere bouwsteen voor alternatieve geschillenoplossing in België? |
Tijdschrift | Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 2 2018 |
Trefwoorden | ADR, mandatory mediation, Belgium |
Auteurs | Céline Jaspers |
SamenvattingAuteursinformatie |
Recently, a new law with articles concerning mandatory mediation was approved in Belgium. From January 1st, 2019, the judge will be able to refer parties to mediation on a mandatory basis. This article considers if mandatory mediation is a realistic and feasible track in Belgium, focusing on the evolution of alternative dispute resolution in Belgium and in the European Union. The first part will define mediation in Belgium, followed by an analysis of the articles concerning mandatory mediation of the newly passed law. The article will also have a gander at Belgian legal developments to see which initiatives have already been taken towards mandatory dispute resolution. To conclude, an assessment is made if mandatory mediation is a realistic and feasible track in light of the existing evolutions of ADR in Belgium. |
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Tijdschrift | Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 1 2018 |
Trefwoorden | Mediation, Lawyer, Survey, Belgium |
Auteurs | Tom Wijnant |
SamenvattingAuteursinformatie |
In 2017, empirical research has been conducted at Ghent University regarding the attitude of Belgian lawyers on mediation in the current and future legal and social context. This article explains the background, goals and methodology of the research and unveils some of the results by sharing the first remarkable findings. |
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Promoting Conciliation and Mediation in Collective Labour Conflicts in EuropeCelebrating 50 years of Federal Mediation Services in Belgium |
Tijdschrift | Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 1 2018 |
Trefwoorden | Mediation, conciliation, collective labour conflict, strikes |
Auteurs | Ana Belén García, Erica Pender, Francisco J. Medina e.a. |
SamenvattingAuteursinformatie |
On 23 April 2018, the Belgian Ministry of Labour, together with a consortium of 12 European research institutes, held a symposium on the current state of the art and best practices for conciliation and mediation in collective labour conflicts within the European Union, and particularly in Belgium. The symposium was organized for two occasions. First, the 50st anniversary of the Belgium law, providing mediation services by the Ministry of Labour to prevent and mediate in collective labour conflicts. Second, the presentation of the results of an EU (DG Employment, Social Affairs and Inclusion) sponsored project in 12 EU member states. |