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Artikel

Mediale verbeelding en politiecultuur

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 0203 2016
Trefwoorden Police, culture, media
Auteurs Lianne Kleijer-Kool en Janine Janssen
SamenvattingAuteursinformatie

    In the traditional understanding of police culture as well as in the criticism against the use of the concept of ‘police culture’, not much attention has been paid towards the influence of the representation of police work and crime in the media. Although since the pioneering studies in the sixties and seventies of the last century it has been made clear that police work is not limited to dealing with crime and criminal justice, the mass media for decades have presented a completely different image: one of thrill seeking and hardcore action. Police officers themselves tend to ‘sensationalize’ their work. Police culture is no longer understood as a deterministic coping mechanism, but is rooted in active and constructive participation of police officers. As a consequence we must pay attention to representation of ‘the police’ by the media and ask ourselves how identity work by police officers is influenced by the representation of crime and the police in the (new) media.


Lianne Kleijer-Kool
Lianne Kleijer-Kool is onderzoeker bij het lectoraat Werken in Justitieel Kader en docent Integrale Veiligheidskunde bij Hogeschool Utrecht.

Janine Janssen
Janine Janssen is Lector Veiligheid in afhankelijkheidsrelaties bij het expertisecentrum Veiligheid van Avans Hogeschool en hoofd onderzoek van het Landelijk Expertise Centrum Eer Gerelateerd Geweld van de nationale politie.
Artikel

Gaan veiligheidsmaatregelen ten koste van de servicebeleving?

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 4 2014
Trefwoorden customer experience, service perception, surveillance measures, legitimateness
Auteurs Rick van der Kleij, Maaike Roelofs en Dianne A. van Hemert
SamenvattingAuteursinformatie

    Surveillance measures in public places such as train stations, large events or business premises are aimed at increasing security at those specific locations. They enable people to move around securely at public (high) risk locations. However, people often experience these measures as an obstacle. Too much security often results in limitations of freedom of movement and violations of privacy. Could surveillance measures be designed in such a way that they are perceived more as a ‘service’? The authors studied the variables that influence whether people experience surveillance as a service or as a hindrance. At three surveillance locations (Schiphol Airport, Hoog Catharijne shopping area and Amersfoort railway station) more than thousand visitors were surveyed. They were asked how they experienced service and security on the site. The results show that there are differences in service perception in relation to security measures at the three locations studied. They show how the tension between service and safety can be reduced and provide clues for improving security measures. The results can be used by owners of public locations, surveillance stakeholders or private companies for the optimalisation and re-design of a location, as their goal is to attract loyal visitors, who are not frustrated and are willing to use the location frequently, and who preferably speak positively about the location to others. Also the security measures themselves can be improved, both technical security measures as well as human security measures.


Rick van der Kleij
Rick van der Kleij is werkzaam bij TNO Earth, Life, and Social Sciences.

Maaike Roelofs
Maaike Roelofs is werkzaam bij TNO Earth, Life, and Social Sciences.

Dianne A. van Hemert
Dianne A. van Hemert is werkzaam bij TNO Earth, Life, and Social Sciences en redacteur van dit tijdschrift.
Artikel

Weet wat je tweet

Het gebruik van Twitter door de wijkagent en het vertrouwen in de politie

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 3 2014
Trefwoorden social media, Twitter, police, confidence, trust, community policing
Auteurs Dick Roodenburg en Hans Boutellier
SamenvattingAuteursinformatie

    Community policing is a common strategy in the Dutch police organization: working in a geographically bounded area, in close proximity and engagement with the local population. The use of Twitter by local police-officers is an increasingly popular way of communicating in this context. Prior research has indicated that there is a positive relation between the use of Twitter by the local police officer and citizens’ confidence in the police. But what factors determine this confidence and how can it be strengthened by using Twitter? This article examines the nature of police tweets and shows how tweets can contribute to improving the degree of confidence between citizens and the police. To determine what factors influence confidence we made use of the model of trust and confidence by Jackson and Bradford. This model differentiates between ‘effectiveness’, ‘fairness’, and ‘engagement’. These three factors are used to explore the way tweets might influence confidence in policing. The empirical research included interviews with three police officers who twitter actively, as well as interviews with 30 ‘followers’ living in the neighbourhood where the police officer works. Also an analyses has been carried out of the tweets made by the police officers in one year, 3.506 tweets in total, by categorizing the tweets according to the model of Jackson and Bradford. We conclude that the model of Jackson and Bradford is useful to explore the possible relationship between the use of Twitter and citizens confidence in the police. Using Twitter by the local police officers seems to make a possible contribution to the degree of confidence in the police. Our categorization of Twittermessages allowed us to give practical recommendations to local police officers how to use Twitter in order to improve confidence among citizens. The data also suggest that followers appreciate the fact that local police officers show their knowledge of current affairs in the neighbourhood.


Dick Roodenburg
Dick Roodenburg is beleidsadviseur en coördinator integrale veiligheid bij de gemeente De Ronde Venen (Utrecht).

Hans Boutellier
Hans Boutellier is bijzonder hoogleraar Veiligheid en Burgerschap aan de Vrije Universiteit Amsterdam en lid van de raad van bestuur van het Verwey-Jonker Instituut.
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