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Artikel

Psychosociale aspecten van crisismanagement: taken en uitdagingen voor bestuur en beleid

Een analyse van recente casuïstiek

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 3-4 2019
Trefwoorden Crisisbeheersing, Bevolkingszorg, Psychosociale aspecten, Leiderschap
Auteurs Michel Dückers, Wera van Hoof en Jorien Holsappel
SamenvattingAuteursinformatie

    Crises and disasters can seriously affect the health, well-being and functioning of the people involved. From a governance perspective, it is important that public leaders and crisis managers are aware of what the psychosocial dimension of crisis management entails. The objective of the current contribution is to analyse dilemmas and challenges described in evaluations of crises that occurred in the Netherlands between 2012 and 2016. Thirty-six evaluations were analysed against the background of a theoretical framework combining crisis leadership tasks and psychosocial support principles along the crisis life cycle. Public leaders and crisis managers had to deal with classical crisis problems concerning coordination, collaboration and communication. Other recurring themes were linked to social media, and the tension between tasks such as meaning making (social recognition), account giving and learning. Moreover, the analysis illustrates how difficult it is to gain insight into the needs, problems and vulnerabilities of the individuals and groups affected.


Michel Dückers
Michel Dückers is programmaleider rampen en milieudreigingen bij Nivel – Nederlands instituut voor onderzoek van de gezondheidszorg.

Wera van Hoof
Wera van Hoof is beleidsadviseur en -‍onderzoeker bij ARQ Kenniscentrum Impact.

Jorien Holsappel
Jorien Holsappel is senior beleidsadviseur en -onderzoeker bij ARQ Kenniscentrum Impact.
Artikel

Veiligheid uit de glazen bol?

Naar verantwoorde toepassingen van big data in het veiligheidscomplex

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 3-4 2019
Trefwoorden Big data, Security, good governance
Auteurs Remco Spithoven en Siri Beerends
SamenvattingAuteursinformatie

    The promises of Big Data, predictive policing and artificial intelligence hold a key position in the public debate for quite some time now. Optimists tell that it is possible to predict where criminal events will occur before they take place. This would implicate a major shift towards a crime and insecurity preventive society, feeding on our cultural longing for a secure future. Therefore we give algorithms and deep learning access to more and more aspects of our lives. But how realistic and desirable is the application of Big Data techniques in the area of security?
    In this article we put focus on the research question ‘In which way can Big Data and predictive policing support good governance of security?’, that has led our study. By exploring the central concepts, the processes behind them and their results in the domain of public security, we conclude that there are only rather disappointing results from the application of these techniques: crime and insecurity have not dropped when the police and other organizations turned to Big Data techniques. Instead, many negative side effects occurred. We search for explanations in six central academic critiques on the application of these techniques in the area of security.
    We have found several ways to guaranty principles of good governance in the application of Big Data techniques, but these require a firm paradigm shift on Big Data in general. The heuristics of security professionals should not be overshadowed by technological promises: the professional should always be in the loop, must understand the way predictions come into existence and must be able to correct flaws and bugs of (semi-)automated decisions. We conclude that safeguarding public security must remain human work in which Big Data techniques can assist.


Remco Spithoven
Remco Spithoven is lector Maatschappelijke Veiligheid aan de Hogeschool Saxion en redacteur van dit tijdschrift.

Siri Beerends
Siri Beerends is cultureel socioloog, onderzoeker en schrijver bij SETUP en pro‍movenda aan de Universiteit Twente.
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