Those involved in a motor vehicle accident often have emotional needs that are not being met within the current framework of personal injury settlement. These needs include sharing one’s (side of the) story, getting in touch with the other person(s) involved and offering or receiving apologies. Following Nils Christie’s theory of ‘stolen’ conflicts, the fact that the people involved are often represented by lawyers or insurance companies is problematic because it alienates them from each other and it thwarts proper recovery. Incorporating restorative justice could offer a solution to this ‘theft’ of conflict, as it focuses on bringing all involved together to restore any of the harm done by concentrating on their needs. The central question to this dissertation is: how can restorative justice play a role in the sustainable resolution of conflicts after motor vehicle accidents so that the current insurance and liability system can better meet the immaterial needs of victims and perpetrators? Via several projects, the role of lawyers and insurance companies is studied. How beneficial or adversarial are their influences on victims and offenders? And can they incorporate restorative justice in their practice? The first publication is expected at the end of this year.

In our daily decision-making processes, attitudes play an important role. An attitude is an evaluative judgement of a person, object or an issue on a scale of favorability. A large amount of research has been done on the role of attitudes in our daily decision-making processes. There is, however, a gap in empirical knowledge when it concerns the role of attitudes in the professional judicial decision-making process. It has been accepted that the professional judicial decision-making process has a subjective element, but this subjective element remains unexplained. Attitudes are inherently personal and subjective, and they can make our decision-making process easier. They can, however, also be the basis for biases and prejudices. Herein lies a potential risk, especially in the professional judicial decision-making process. If attitudes play a role in the decision-making process of judges there is a possibility that impartiality, one of the judiciary’s core professional values, might be unobtainable. To see whether attitudes play a role in the professional judicial decision-making process semi-structured interviews will be conducted among judges, who will also be asked to fill in a scenario survey. Hopefully the obtained data will lead to a start in filling this gap in empirical knowledge.