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Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement x Jaar 2010 x Rubriek Praktijk x
Praktijk

Mediation met computer mindmapping

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 3 2010
Trefwoorden conflict management, Mindmapping, business conflict, Information technology
Auteurs Dr. Joost Alexander van Boeschoten
SamenvattingAuteursinformatie

    A novel approach to mediation is applied in a conflict between an IT-vendor and its customer. In a series of mediation sessions a computer-based Mindmap, displayed on a large screen, is developed as the model that contains the shared understanding between parties of their conflict. The Mindmap is constructed ‘life’, as the mediator facilitates the conversation between parties. It structures surface level symptoms, issues, root causes, and finally builds a set of solutions. This approach to mediation brings at least three main benefits: (1) it promotes shared unambiguous understanding of the conflict, because the parties build one shared model containing their views, (2) it promotes a balance of power, because it works counter to certain negotiation tricks, such as truth by repetition, riding hobby horses, power play, insults, et cetera, and (3) it depersonalises the conflict, as the conflict is encapsulated in the model. Computer mindmapping also provides a self-documenting process.


Dr. Joost Alexander van Boeschoten
Joost Alexander van Boeschoten is onafhankelijk adviseur bij Contrasticon BV voor directies van IT-afnemers en -leveranciers, die hij helpt bij het succesvol vorm en inhoud geven aan hun samenwerkingsrelaties. Afhankelijk van de wensen van de opdrachtgever(s) treedt hij op als eenzijdig adviseur of tussenpartijdig bemiddelaar, zoals bij mediation.

Annie de Roo
Annie de Roo is hoofdredacteur TMD.
Praktijk

Conflicthantering binnen de wettelijke vertegenwoordiging

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 3 2010
Trefwoorden Drs. A. Leijssen is directeur van Leijssen Bewindvoeringen b.v.T. Tiebosch studeert rechten.Legal protection, Guardian, conflict management, strategic interaction
Auteurs drs. André Leijssen en Tineke Tiebosch
SamenvattingAuteursinformatie

    In this article the focus is on conflicts in the legal protection of incapable adults. First a short explanation is given of protection measurements in Dutch family law. Second is discussed in which cases judges appoint or should appoint professional guardians instead of a member of the family of the incapable adult. The central issue in this article is the role of the guardian as an ‘arbiter’ in conflicts. According to his task he cannot be independent, because his primary task is to care for the interests of the incapable person. This may bring him in conflict with other parties involved. Particularly the fact that the guardian himself can be a party in a conflict makes his position and role special. Therefore, some methods of possible strategic interaction from the perspective of the guardian are discussed.


drs. André Leijssen
André Leijssen is directeur van Leijssen Bewindvoeringen b.v.

Tineke Tiebosch
Tineke Tiebosch studeert rechten.
Praktijk

Mediation via het Juridisch Loket

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 1 2010
Trefwoorden Legal Service Counter, negotiation, intervention
Auteurs Vivian Schrijber-Leloux
SamenvattingAuteursinformatie

    The Legal Service Counter is an independent foundation providing free legal information and advice to Dutch citizens. When a client approaches the Legal Service Counter about a conflict with another party, it will inform the client about mediation. If the client is interested in mediation, three important issues will be discussed: 1. What is the status of the conflict? Has it already escalated or are the parties still on speaking terms? 2. Is negotiation possible and is the client prepared to negotiate? 3. What are the interests of both parties? If, after discussing these issues, the client is still interested in solving his conflict through mediation, the Legal Service Counter will contact the other party to discuss the situation from his point of view. When both parties agree to mediation, the Legal Service Counter will assist them in selecting a mediator. However, the intervention of the Legal Service Office as such sometimes already may suffice to improve the communication between and the ability of parties to solve their problems themselves.


Vivian Schrijber-Leloux
Vivian Schrijber-Leloux is projectleider Juridisch Loket te Utrecht.
Praktijk

Eindopdracht ‘Mediation in zakelijke geschillen’ – Wijzer in conflictmanagement

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 1 2010
Trefwoorden effective dispute resolution, internal conflicts, managers, conflict methods
Auteurs Esther van der Drift, Laura Franssen, Lisette Moerdijk e.a.
SamenvattingAuteursinformatie

    Research shows that many companies are unfamiliar with Effective Dispute Resolution (EDR) methods. Increasingly however managers wish to effectively solve disputes. This has resulted in the development of a simple tool for managers. Our conflict resolution chart is based on a literature study of factors proven to play a role in the choice for a particular dispute resolution method. The conflict resolution chart was refined based on the answers of ten managers to a questionnaire about the developed tool. The manager can use the chart as a first indicator of what course of actions with regard to the conflict he has to take.


Esther van der Drift
Esther van der Drift is bachelor informatiekunde.

Laura Franssen
Laura Franssen is bachelor rechtsgeleerdheid.

Lisette Moerdijk
Lisette Moerdijk is bachelor algemene sociale wetenschappen.

Silke Praagman
Silke Praagman is studente togamaster.

    December 2008 over 2.000 lawyers were asked by an online questionnaire about their view on referral to mediation. The referral provision to mediation is well-known amongst lawyers; over 90% of the lawyers are acquainted with it. A majority of these lawyers sees court referral to mediation as a valuable supplement in general within the traditional court procedure. Some of them, however, see it as a valuable supplement in certain kinds of cases.There appears to be a correlation between experience with and attitude towards mediation: a lawyer who has gained more experience with mediation, for example by attending one or more mediation sessions, has a more positive view and as a result in the future he will recommend mediation to his client more often.In family law cases, a lawyer’s advice to use mediation as a tool to solve a conflict, is more often accepted by a client, then it is in commercial cases. Lawyers would like to see some improvement in the timing of the mediation proposal by the court. Sometimes a proposal comes too early, sometimes it comes too late.The cooperation between lawyers and mediators is assessed positively by 90% of the lawyers. However, lawyers who do not attend one or more mediation sessions would like to receive more information about the progress. On the other hand, lawyers are satisfied about the information exchange with their clients during the mediation process.


Lia Combrink-Kuiters
Mr. dr. Lia Combrink-Kuiters was tot 1 januari 2010 werkzaam bij Landelijk Bureau Mediation naast Rechtspraak als adviseur Monitoring en evaluatie. Daarnaast vanaf 2004 onderzoeker bij de Raad voor Rechtsbijstand in Utrecht.

Harold Dellink
Harold Dellink werkte als onderzoeksmedewerker bij het Landelijk Bureau Mediation naast Rechtspraak in Arnhem. Sinds 1 december 2009 is hij beleidsmedewerker bij de Raad voor de rechtspraak in Den Haag.

Jacques de Waart
Mr. Jacques de Waart is zelfstandig gevestigd mediator, advocaat en trainer. Hij is auteur van o.a. Groepsmediation, dynamiek, procesontwerp en werkvormen. Hij is trainer voor o.a. CVC en Amsterdams ADR-instituut. Ook is hij voorzitter van de Nederlandse Vereniging voor Mediation-Advocaten.
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