In 2013, the government of the Netherlands established a national police force, replacing a system of largely autonomous regional police organizations. This led to an extensive police reform. In this article, I explore the effects of this police reform on the internal dynamics within the police organization. I describe five ‘negative’ effects: anonymization, decoupling, formalization, confusion and de-owning. These effects lead to alienation between police offers and the police organization and hinder the development of the national police force. Beside these negative effects, there are also positive forces that shape the development of the national police force. The top leadership is changing the strategic leadership style and there are many innovative initiatives on the local level contributing to the goals of the reform. However, to make the ambitions of the reform feasible there are adjustments needed in the organizational structure and change approach. The operational core of the organization needs to be the central point of reference for these adjustments.

There have been little to no empirical research conducted on trust of Dutch citizens in the police. This study is a step towards filling this gap. We used semi-structured interviews, questionnaires and observations to examine to what extent citizens’ trust in the police is determined by perceptions of the effectiveness of the police to reduce crime and disorder and perceptions of procedural justice. Research was conducted in Bloemhof, a superdiverse neighbourhood in Rotterdam. The results indicate that in superdiverse neighbourhoods perceived responsiveness is the cornerstone for explaining police trustworthiness. Implications for policy reform are discussed.