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Artikel

Conflictmanagement als toegevoegde waarde in de zorg(organisatie): een praktijkgetuigenis

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 3 2018
Trefwoorden rechtstreekse communicatie en dialoog, beleving en verbinding, uitdaging en ontwikkeling
Auteurs Luc Van Bauwel
SamenvattingAuteursinformatie

    The hospital sector is not only confronted with the challenges of technical and digital medicine (AI), but also with the expectations of increasingly more talkative patients and their relatives. Luc Van Bauwel introduces you to and testifies about the way in which the ombudsman service of an important hospital group in Antwerp evolved from mere complaint handling as an ombudsservice on the basis of principles of mediation to anchoring the ideas in the liars of management, doctors and other employees; he gives an overview of how the professional ombudsman organized his self and how the surrounding other stakeholders perceived this relatively new ‘ombudsman’ service, which was established by law; how patients have experienced this form of conflict management in the past 15 years, which has been monitored inside the care institution twice in the last 15 years; in the end, he testifies how the acquired/gained trust has grown, as a result of which he now participates on board level in an active role from the very beginning of developing and implementing changes, in the ever-present processes of change, in particular aimed at the doctors associated with the organization.


Luc Van Bauwel
Luc Van Bauwel is verpleegkundige, systeempsychotherapeut en bemiddelaar. Hij heeft een sterke ervaring in klachtenmanagement en in het werken met psychosociale problemen op het werk binnen de ziekenhuiscontext. Voorheen werkte hij als hoofdverpleegkundige op de psychiatrische afdeling van het Sint-Vincentiusziekenhuis te Antwerpen en bouwde de ombudsdienst uit tot een dienst bemiddeling voor alle partijen (patiënten, personeel en artsen). Deze dienst coördineerde hij over de drie GZA Ziekenhuizen en tien Woonzorgcentra met bijkomende focus op psychosociale ondersteuning. Op dit moment begeleidt hij alle kleine en grote veranderingsprocessen binnen deze voortdurend wijzigende context en werkt hij mee binnen Human Recources aan een leiderschapsacademie voor (medisch) leidinggevenden.

Eric Lancksweerdt
Eric Lancksweerdt is hoofddocent aan de UHasselt en praktijkassistent aan de UAntwerpen. Zijn onderzoeksdomeinen zijn alternatieve conflictoplossing, burgerparticipatie, rechtspraktijk en ethiek, menselijke kwaliteiten in een juridische context.
Artikel

VEILIG THUIS: multidisciplinaire aanpak van intrafamiliaal geweld en kindermishandeling onder één dak

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 3 2018
Trefwoorden Family Justice Center, Multidisciplinary approach, Domestic Violence and Child abuse, Client-centered approach
Auteurs Pascale Franck
SamenvattingAuteursinformatie

    The Family Justice Centers are an international model where victims of domestic violence and child abuse can find all help needed under one roof. The FJCs are a collaboration of police, justice, welfare, help centers and authorities. The main target is empowering survivors of violence.
    The development of the FJC-model is situated in an evolution of the approach of these forms of violence, starting with the recognition of violence against women and child abuse towards a multidisciplinary and collaborative model starting from the needs of survivors of violence. The FJC-model is explained from a field worker point of view and further developments and expected evolutions are mentioned.


Pascale Franck
Pascale Franck is de co-director van het Family Justice Center te Antwerpen (vanuit de afdeling Justitiehuizen, departement WVG, Vlaamse overheid) en de vice-president van de European Family Justice Center Alliance. Zij werkt 27 jaar in het veld van intrafamiliaal geweld, seksueel geweld en kindermishandeling.

Luc Demeyere
Luc Demeyere is advocaat aan de Balie te Antwerpen, werkzaam bij Contrast, erkend bemiddelaar en redacteur van TMD.

Roger Ritzen
Roger Ritzen is advocaat aan de Balie te Breda-Middelburg (Nederland) en EU-Advocaat aan de Balie te Antwerpen. Tevens erkend bemiddelaar, erkend door de Federale Bemiddelingscommissie (België) en redacteur van TMD.

Luc Demeyere
Luc Demeyere is advocaat aan de Balie te Antwerpen, werkzaam bij Contrast, erkend bemiddelaar en redacteur van TMD.

Roger Ritzen
Roger Ritzen is advocaat aan de Balie te Breda-Middelburg (Nederland) en EU-Advocaat aan de Balie te Antwerpen. Tevens erkend bemiddelaar, erkend door de Federale Bemiddelingscommissie (België) en redacteur van TMD.

Martin Brink
Mr. dr. Martin Brink is advocaat bij Van Benthem & Keulen te Utrecht, en aldaar werkzaam op de praktijkgebieden Corporate Litigation, Fusies & Overnames en Geschillenoplossing. Hij promoveerde in 2008 aan de Universiteit Maastricht op het onderwerp Due Diligence en publiceerde veel over aspecten van het Ondernemingsrecht en over mediation. Hij doceert aan de Grotius Academie en is raadsheer-plaatsvervanger te ’s-Gravenhage.
Interview

Experimenteren met de vrederechter is de moeite waard!

Een gesprek met kantonrechter Rik Kruisdijk en vrederechter Lode Vrancken

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 2 2018
Auteurs Emese von Bóné
Auteursinformatie

Emese von Bóné
Emese von Bóné is als rechtshistorica verbonden aan de Erasmus School of Law van de Erasmus Universiteit te Rotterdam.

    With a Belgian law of June, 18 2018, the principle of the voluntary nature of mediation was affected. A lot of critical comments can be made at this point. The scope of the obligation is not clear. Mandatory mediation raises the threshold to the court and has as effect that many cases are not handled in the most appropriate way. The bar doesn’t support the measure. Research is needed to find out if the new measure is justified.


Tom Wijnant
Tom Wijnant is assistent en doctoraatsonderzoeker aan de UGent. Zijn onderzoek legt de nadruk op de optimalisering van bemiddeling in België, met een focus op de faciliterende rol van de advocatuur.
Artikel

Access_open De Belgische evenwichtsoefening inzake de verplichte ADR-poging in het raam van een gerechtelijke procedure

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 2 2018
Trefwoorden mandatory mediation, access tot justice, Belgian Council of State, ADR legislation june 18 2018
Auteurs Eric Lancksweerdt
SamenvattingAuteursinformatie

    This contribution examines how, when establishing the new Belgian legislation on the promotion of ADR, a delicate balance was sought between proponents and opponents of mandatory mediation. The Belgian government was in favour of compulsory mediation, but the Council of State, the High Council of Justice, members of parliament from the majority and the opposition, and representatives of professional organizations were opposed to it. A delicate compromise was found whereby the judge can impose a mediation, but if both sides are opposed to it, a mandatory mediation attempt is excluded.


Eric Lancksweerdt
Eric Lancksweerdt is hoofddocent aan de UHasselt en praktijkassistent aan de UAntwerpen. Zijn onderzoeksdomeinen zijn alternatieve conflictoplossing, burgerparticipatie, rechtspraktijk en ethiek, menselijke kwaliteiten in een juridische context.

Eric Lancksweerdt
Eric Lancksweerdt is hoofddocent aan de UHasselt en praktijkassistent aan de UAntwerpen. Zijn onderzoeksdomeinen zijn alternatieve conflictoplossing, burgerparticipatie, rechtspraktijk en ethiek, menselijke kwaliteiten in een juridische context.

Rob Jagtenberg
Rob Jagtenberg is senior research fellow at Erasmus University and has published frequently on the relationship between public and private justice. He has been involved in research commissioned by the Worldbank, the Netherlands Council for the Judiciary, and various Dutch Ministries including the MoJ funded national project on court-connected mediation.

    Recently, a new law with articles concerning mandatory mediation was approved in Belgium. From January 1st, 2019, the judge will be able to refer parties to mediation on a mandatory basis. This article considers if mandatory mediation is a realistic and feasible track in Belgium, focusing on the evolution of alternative dispute resolution in Belgium and in the European Union. The first part will define mediation in Belgium, followed by an analysis of the articles concerning mandatory mediation of the newly passed law. The article will also have a gander at Belgian legal developments to see which initiatives have already been taken towards mandatory dispute resolution. To conclude, an assessment is made if mandatory mediation is a realistic and feasible track in light of the existing evolutions of ADR in Belgium.


Céline Jaspers
Céline Jaspers is doctoraatsbursaal aan de UHasselt. Voordien was zij advocaat-stagiair. Zij behaalde een LLM ‘Dispute Resolution’ aan Pepperdine University. Momenteel bereidt zij een proefschrift voor over ‘De verplichte ADR-poging in scheidingssituaties’.

Annie de Roo
Annie de Roo is associate professor of ADR and comparative law at Erasmus University Law School in Rotterdam, editor-in-chief of TMD, and vice chair of the exams committee of the Mediators Federation of the Netherlands MFN. She has published extensively on mediation and has inter alia been a Rapporteur three times for the European Commission on the use of mediation in employment disputes.

Ken Andries
Ken Andries is docent aan de Universiteit Hasselt en advocaat aan de balie van Brussel.

Jan Ritzen
Jan Ritzen is a graduate law student from the University of Leuven, principally focusing on corporate law and alternative dispute resolution. Currently, he is studying philosophy at the same University and he is a board member of LCM SA to further establish the extra-curricular formation for students in mediation and negotiation techniques.

    In 2017, empirical research has been conducted at Ghent University regarding the attitude of Belgian lawyers on mediation in the current and future legal and social context. This article explains the background, goals and methodology of the research and unveils some of the results by sharing the first remarkable findings.


Tom Wijnant
Tom Wijnant is assistent en doctoraatsonderzoeker aan de UGent. Zijn onderzoek legt de nadruk op de optimalisering van bemiddeling in België, met een focus op de faciliterende rol van de advocatuur.

Joost Maassen
Joost Maassen is a Negotiation & Conflict Management Professional with Dialogue B.V. in The Netherlands. Specialist for negotiations and alternative dispute resolution (mediation) in (international) commercial, corporate and employment matters. Worked in (international) corporate and commercial litigation and arbitration as an attorney with a leading Dutch law firm, De Brauw Blackstone Westbroek.
Artikel

Promoting Conciliation and Mediation in Collective Labour Conflicts in Europe

Celebrating 50 years of Federal Mediation Services in Belgium

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 1 2018
Trefwoorden Mediation, conciliation, collective labour conflict, strikes
Auteurs Ana Belén García, Erica Pender, Francisco J. Medina e.a.
SamenvattingAuteursinformatie

    On 23 April 2018, the Belgian Ministry of Labour, together with a consortium of 12 European research institutes, held a symposium on the current state of the art and best practices for conciliation and mediation in collective labour conflicts within the European Union, and particularly in Belgium. The symposium was organized for two occasions. First, the 50st anniversary of the Belgium law, providing mediation services by the Ministry of Labour to prevent and mediate in collective labour conflicts. Second, the presentation of the results of an EU (DG Employment, Social Affairs and Inclusion) sponsored project in 12 EU member states.
    The management of collective labour conflicts is in all countries regulated differently. The study shows that also practices of third party intervention differ largely. Most countries differentiate conciliation (a relative informal process of facilitated negotiation), mediation (usually defined as a strong involvement of the third party, who gives recommendations to the parties), and arbitration. Mediators typically are not trained, certified or registered as mediators in most countries. In all countries there is a large potential for conciliation, particularly in early stages of conflict (preventive mediation), as well as in rebuilding of trust after conflict episodes. More details in open access book: Mediation in collective labor conflicts (Springer, 2018).


Ana Belén García
Ana Belén García is senior researcher at the University of Seville and KU Leuven, working in the departments of work and organizational psychology. She was coordinator of several EU funded research programs on social dialogue in organisations. The most recent project was on mediation in collective labor conflicts in 12 EU member states. Ana’s interest is on conflict management and mediation in organizations. She was editor of two handbooks in the Springer Series ‘Industrial relations and conflict management’. Ana holds a PhD in Psychology and HRM from the University of Seville and KU Leuven. She is also a registered mediator.

Erica Pender
Erica Pender is a mediator and senior researcher at the University of Seville and KU Leuven in the department of Work and Organizational Psychology. She holds a PhD in Psychology from the University of Seville and KU Leuven focusing on trust and trustworthiness in organizations. After studying psychology at the University of Seville, she obtained her MSc at Maastricht University. She has coordinated two large-scale projects for the European Commission, and was co-editor of two handbooks in the Springer Series ‘Industrial relations and conflict management’.

Francisco J. Medina
Fransisco J. Medina is professor in social and organizational psychology, and Dean of the Faculty of Psychology and Educational sciences, at the University of Seville, Spain. His interests are conflict management, mediation and organizational development. He is engaged for many years in the development of labor mediation in Spain, providing training for mediators. He is also an experienced consultant and mediator. Francisco published both internationally and in Spanish extensively on conflict management and mediation.

Martin Euwema
Martin Euwema is professor in organizational psychology, and chair of the research group Organizational and Occupational Psychology and Professional Learning at KU Leuven, Belgium. He is also co-director of the Leuven Center for Collaborative Management and visiting professor at University of Copenhagen, IESEG-Paris, Sevilla, and Tsinghua (Beijing). He has extensive experience as consultant and mediator for both profit and non-profit organizations. His fields of expertise are conflict management, mediation, leadership, and organizational and team development.

Marc Simon Thomas
Marc A. Simon Thomas is rechtssocioloog/-antropoloog en werkt als universitair docent aan de Universiteit Utrecht, alwaar hij tevens als onderzoeker aan het Montaigne Centrum voor Rechtsstaat en Rechtspleging is verbonden.

Herman Verbist
Herman Verbist is advocaat aan de Balie te Gent en te Brussel; erkend bemiddelaar, erkend door de Federale Bemiddelingscommissie in België en redactielid van TMD.

Roger Ritzen
Roger Ritzen is advocaat aan de Balie te Breda-Middelburg (Nederland) en EU-Advocaat aan de Balie te Antwerpen. Tevens erkend bemiddelaar, erkend door de Federale Bemiddelingscommissie (België) en redactielid van TMD.
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