Since 2001 Family Group Conferences are being organised in the Netherlands, and in Flanders since 2006. The Eigen Kracht Centrale, the Dutch forum organising Family Group Conferences, supported in 2011 research into the economic potential of Family Group Conferences, particularly in multi problem families. The results of the research are promising, meaning that Family Group Conferences may contribute to savings of costs for youth care.

If a patient is not satisfied with any aspects of health care, he or she can file a complaint. In the Netherlands, as in other countries, there are several ways for handling patients’ complaints. One of the possibilities is to lodge a complaint with the medical disciplinary board. In 1997, the Individual Health Care Professions Act came into force. The main goals of this Act are to promote the quality of professional practice and to protect patients against unprofessional health care professionals.In 2008 research was undertaken into the experiences of patients (or others acting on behalf of them) with the disciplinary procedure. A sample of both complainants and practitioners against whom a complaint was lodged were interviewed about their expectations and experiences. The main conclusion is that for several reasons both parties are dissatisfied with the current procedure. This paper provides an overview of the outcome of the interviews. In addition, some concrete proposals are made regarding the improvement of the current disciplinary procedure.