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Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement x Jaar 2017 x

Verslag evenement ‘Bemiddeling: alleen voor de happy few?’

Panelgesprek in het kader van FBC Mediation Week 2017 te Gent

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 3 2017
Trefwoorden Panel Discussion, Ghent Court Of Appeal C.S., Happy Few
Auteurs Sara Goossens

    On 16 October 2017 the Ghent Court of Appeal, the Court of First Instance East Flanders, House of Justice Ghent, Centre for Welfare Work East Flanders, House of Mediation, Mediationlink, Mediation-at-Work.be organised a paneldiscussion titled ‘Mediation: only for the happy few?’ as part of the Belgian FBC Mediation Week 2017. Central in the discussion was how and to what extent the access to mediation inside and outside the courts in Belgium can be improved. This question was addressed by the seven members of the panel, representing the various stakeholders involved in mediation. A view that was shared by all was that from a very early age human beings should be educated in how to deal with disputes.

Sara Goossens
Sara Goossens is directeur Justitiehuis Gent, departement Welzijn Volksgezondheid en Gezin, afdeling Justitiehuizen.

    Care providers establish often long term relationships with their clients. It is of paramount importance that the threshold for a complaint or dispute resolution is preferably low. Ideally this is not a ‘mini-trial’ in which care provider and client are opposed against each other, but a constructive dialogue at a round table guided by a skillful complaints officer. This is what has been introduced by the Healthcare Quality, Complaints and Disputes Act (the Wkkgz).
    The new complaint system introduced with the Wkkgz applies to care covered by the Chronic Care Act (WLZ), the Healthcare Insurance Act (ZVW) and optionally can also apply to care based on the Social Support Act (WMO 2015).
    In my opinion it is a missed opportunity that the legislator has not introduced a similar complaint procedure in the Youth Act, but instead has chosen the ‘mini-trial’ option here. Moreover, it is also confusing for care providers and clients to follow different complaints systems next to each other.
    Finally, in psychiatric care where decisions of care providers can interfere with the right to self-determination there is a separate complaint procedure with a role for the Family Court. For all other run-of-the mill issues also in the psychiatric care the Wkkgz complaint procedure applies.

Simona Tiems
Simona Tiems is advocaat gezondheidsrecht bij Legaltree.
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