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Eric Lancksweerdt
Eric Lancsweerdt is hoofddocent aan de Universiteit Hasselt en lid van de redactie van TMD.

    Care providers establish often long term relationships with their clients. It is of paramount importance that the threshold for a complaint or dispute resolution is preferably low. Ideally this is not a ‘mini-trial’ in which care provider and client are opposed against each other, but a constructive dialogue at a round table guided by a skillful complaints officer. This is what has been introduced by the Healthcare Quality, Complaints and Disputes Act (the Wkkgz).
    The new complaint system introduced with the Wkkgz applies to care covered by the Chronic Care Act (WLZ), the Healthcare Insurance Act (ZVW) and optionally can also apply to care based on the Social Support Act (WMO 2015).
    In my opinion it is a missed opportunity that the legislator has not introduced a similar complaint procedure in the Youth Act, but instead has chosen the ‘mini-trial’ option here. Moreover, it is also confusing for care providers and clients to follow different complaints systems next to each other.
    Finally, in psychiatric care where decisions of care providers can interfere with the right to self-determination there is a separate complaint procedure with a role for the Family Court. For all other run-of-the mill issues also in the psychiatric care the Wkkgz complaint procedure applies.


Simona Tiems
Simona Tiems is advocaat gezondheidsrecht bij Legaltree.

    The Netherlands has a long history of alternative dispute resolution in the area of education. Recently, empirical research by ‘Onderwijsgeschillen’, the largest organization for dispute resolution in this field, has lead to the successful introduction of mediation in certain types of alternative conflict resolution. In this article, Hilde Mertens, managing director of Onderwijsgeschillen, describes this research, the practical implementation of its findings, and the positive impact of mediation in conflict resolution in education.


Hilde Mertens
Hilde Mertens is directeur/bestuurder van Stichting Onderwijsgeschillen te Utrecht. Zij is van Vlaamse afkomst, studeerde rechten aan de KU Leuven en de Universiteit van Amsterdam en vestigde zich in 1982 in Nederland.
Artikel

Fiscale bemiddeling in België: een curiosum?

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 3 2014
Trefwoorden Alternatieve geschillenoplossing, Bemiddeling (Gerechtelijk recht), Fiscale bemiddeling, Fiscale bemiddelingsdienst
Auteurs Wendy Hensen
SamenvattingAuteursinformatie

    Wendy Hensen analyzes the current Belgian legislation on tax mediation from the perspective of the traditional mediation doctrine. This legislation is in no way connected to the general set of rules on mediation incorporated into the Judicial Code. The question arises whether an internal comparative study between the two separate schemes can shed more light on potential bottlenecks in the current regulation. A comparison reveals significant differences in regard to the importance attributed to certain key elements of mediation, namely the principles of voluntary participation, confidentiality, party self-determination as well as the involvement of an independent and impartial third party who uses mediation methods and techniques. The customary interpretation and understanding of the concept ‘mediation’ apparently doesn’t apply to tax mediation. A brief overview of the Dutch mediation practice in fiscal affairs shows that a more holistic approach, in respect of the aforementioned principles, is nonetheless possible.


Wendy Hensen
Wendy Hensen behaalde in 2008 een masterdiploma rechten aan de Katholieke Universiteit Leuven en vervolgens in 2009 een tweede masterdiploma forensica, criminologie en rechtspleging aan de Universiteit Maastricht. Zij startte haar loopbaan als advocaat aan de balie van Tongeren. Momenteel schrijft ze een doctoraatsthesis over bemiddeling en de gerechtelijke organisatie aan de Universiteit Hasselt. In 2013 heeft zij een erkende bemiddelingsopleiding gevolgd in burgerlijke en handelszaken.

    In his column ‘Versterking alternatieve geschilbeslechting in consumentenzaken door richtlijn ADR en verordening ODR’ Koos Nijgh, head of the legal department of the ‘Stichting Geschillencommissies voor Consumentenzaken (SGC)’ gives an overview of how the SGC should anticipate the recent European legislative developments regarding ADR. After a brief summary on how the SGC functions, he analyses the European legislative demands and the policy the SGC has adopted. The author concludes that the impact of the new legislation is overseeable and that the SGC will do even better in the future.


Mr. Koos Nijgh
Mr. J. Nijgh is hoofd Juridische Zaken van de Stichting Geschillencommissies voor Consumentenzaken (SGC).

    In the article the author discusses the market requirements for mediation in the Netherlands. This includes potential for growth and possible annual financial turnover. The article also explores the dynamics of the market and highlights common problems presented by clients, and also whether trends exist and whether mediators are biased in certain areas.
    Clients require practical solutions to their particular problem areas. They are less interested in the abstract theories of mediation techniques. The market requirement will therefore differ and depend on those specific problem areas. Mediation will survive only if it provides mediators a realistic income.


Huub Sprangers
Ir. Huub Sprangers is oud-ondernemer. Hij was tussen 1999 en 2005 voorzitter van de Vereniging Bouwmediators.nl en haar rechtsvoorganger NMI Groep Bouw. Daarnaast was hij rond de eeuwwisseling actief voor de Regio NMI Mediators Haaglanden, en in dezelfde periode grondlegger, medeoprichter en vervolgens tot 2008 eerste voorzitter van de NMv. Hij is sinds 2008 erevoorzitter van de NMv en zat van oktober 2009 tot juli 2011 namens de NMv in het bestuur van het NMI. Van 2005 tot medio 2011 was hij voorzitter/coördinator van het Centraal Mediators Beraad.

    This contribution examines how the Directive 2008/52/EC of the European Parliament and of the Council of 21 May 2008 on certain aspects of mediation in civil and commercial matters is transposed in various member states of the European Union, or how the discussion about the transposition is conducted or is still ongoing in some countries. The following seven countries are examined: Belgium, the Netherlands, Luxemburg, England, France, Germany and Austria.


Herman Verbist
Prof. dr. mr. Herman Verbist is gastprofessor aan de Universiteit Gent, advocaat bij de balies te Gent en te Brussel, voormalig adviseur bij het Internationaal Hof van Arbitrage van de ICC, erkend bemiddelaar en voormalig plaatsvervangend lid van de Bijzondere Commissie voor Burgerlijke en Handelszaken van de Federale Bemiddelingscommissie in België.

    On 21 May 2008 the European Directive on certain aspects of mediation in civil and commercial matters was adopted. The directive will have to be implemented in Dutch legislation before 21 May 2011. The objective of the Directive is to facilitate access to alternative dispute resolution and to promote the amicable settlement of disputes, by encouraging the use of mediation and by ensuring a balanced relationship between mediation and judicial proceedings (Article 1(1)). As a result of the arrival of the European Mediation Directive mediation the Netherlands will get a legal basis and thereby recognition. This article inter alia discusses the Mediation Directive from the NMI's perspective and discusses the articles from the Directive relevant to NMI step by step.


Esther Gathier
Mr. Esther Gathier is beleidsmedewerker bij het NMI.
Praktijk

Conflicthantering binnen de wettelijke vertegenwoordiging

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 3 2010
Trefwoorden Drs. A. Leijssen is directeur van Leijssen Bewindvoeringen b.v.T. Tiebosch studeert rechten.Legal protection, Guardian, conflict management, strategic interaction
Auteurs drs. André Leijssen en Tineke Tiebosch
SamenvattingAuteursinformatie

    In this article the focus is on conflicts in the legal protection of incapable adults. First a short explanation is given of protection measurements in Dutch family law. Second is discussed in which cases judges appoint or should appoint professional guardians instead of a member of the family of the incapable adult. The central issue in this article is the role of the guardian as an ‘arbiter’ in conflicts. According to his task he cannot be independent, because his primary task is to care for the interests of the incapable person. This may bring him in conflict with other parties involved. Particularly the fact that the guardian himself can be a party in a conflict makes his position and role special. Therefore, some methods of possible strategic interaction from the perspective of the guardian are discussed.


drs. André Leijssen
André Leijssen is directeur van Leijssen Bewindvoeringen b.v.

Tineke Tiebosch
Tineke Tiebosch studeert rechten.
Artikel

Arbeid en ICMS: opbrengsten, weerstanden en intenties

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 3 2009
Trefwoorden ICMS, Integrated Conflict Management System, arbeidsconflicten
Auteurs Mr. dr. Rob Jagtenberg en Mr. dr. Annie de Roo
SamenvattingAuteursinformatie

    In their contribution ‘Employment and ICMS’, Rob Jagtenberg and Annie de Roo discuss the yields that an integrated conflict management system may bring to individual workers, to the company or organisation, and to society as a whole. Few organisations have adopted ICMS as yet. Therefore, the authors analyse the resistance against introduction of ICMS in some detail, especially resistance on the part of management, which likely will be decisive.Recent developments in the world economy and in politics however, may change the leverage in favour of introducing ICMS still, in the years to come.


Mr. dr. Rob Jagtenberg
Rob Jagtenberg verricht vergelijkend onderzoek naar mediation en conflictmanagement in Europa en was rapporteur-generaal bij de Raad van Europa over het onderwerp mediation.

Mr. dr. Annie de Roo
Annie de Roo is hoofdredacteur van TMD.
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