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Artikel

De nieuwe deontologische code van de Belgische erkende bemiddelaars

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 4 2020
Trefwoorden deontologische code, FBC, Belgisch Gerechtelijk wetboek, erkende bemiddelaars
Auteurs Eric Lancksweerdt
SamenvattingAuteursinformatie

    Pursuant to Article 1727, § 2, 5 of the Belgian Judicial Code, the federal mediation commission, which manages the mediation process in Belgium, must draw up a code of ethics. After drawing up a code of conduct in 2007, she recently developed a new code of ethics on 16 December 2020. The main lines of this code of ethics are discussed in this contribution.


Eric Lancksweerdt
Eric Lancksweerdt is hoofddocent aan de UHasselt en praktijkassistent aan de UAntwerpen. Zijn onderzoeksdomeinen zijn alternatieve conflictoplossing, burgerparticipatie, rechtspraktijk en ethiek, menselijke kwaliteiten in een juridische context.
Artikel

De nationale contactpunten voor de OESO-Richtlijnen

Een uniek systeem voor alternatieve geschillenbeslechting

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 2 2020
Trefwoorden OESO, nationaal contactpunt, multinationale onderneming, maatschappelijk verantwoord ondernemen, due diligence
Auteurs Marianne Gratia en Cyril Liance
SamenvattingAuteursinformatie

    In 1976 the OECD Guidelines for Multinational Enterprises, about corporate social responsibility and sustainability, were carried. To implement the guidelines national contact points inform people and enterprises, and mediate in case of a complaint. This article describes the structure, procedure and role of the Dutch and Belgian National Contact Points.


Marianne Gratia
Marianne Gratia is werkzaam bij de Federale Overheidsdienst Economie in Brussel.

Cyril Liance
Cyril Liance is werkzaam bij de Federale Overheidsdienst Economie in Brussel.
Interview

De zoektocht naar evidence-based, people-centered justice

In gesprek met Sam Muller en Maurits Barendrecht van the Hague Institute for Innovation of Law (HiiL)

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 1 2020
Auteurs Rob Jagtenberg
Auteursinformatie

Rob Jagtenberg
Rob Jagtenberg is onder andere verbonden aan de Erasmus Universiteit en is TMD redactielid. Hij trad enkele malen op als rapporteur-generaal voor de Raad van Europa op het gebied van ADR/mediation.
Artikel

Ethical guidelines for mediators – the Austrian status quo

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 2-3 2019
Trefwoorden Austria, Code of Conduct, Disciplinary Control, Ethical Guidelines
Auteurs Anne-Karin Grill
SamenvattingAuteursinformatie

    The Austrian mediation landscape is quite inhomogeneous, with no universally applicable framework in place to safeguard best practice standards in mediation. Any commitment of mediators to codes of conduct or ethical guidelines occurs on an entirely voluntary basis. Control mechanisms exist in the form of complaint bodies instituted at the level of Austrian mediation associations.


Anne-Karin Grill
Anne-Karin Grill is Attorney-at-Law and partner at Vavrovsky Heine Marth Rechtsanwälte and CEDR Accredited Mediator in Vienna, Austria.
Artikel

Slovenia’s experience with mediation incentives

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 4 2019
Trefwoorden mediation, court-annexed model, incentives, court backlog reduction
Auteurs Katarina Kresal
SamenvattingAuteursinformatie

    Slovenia realized very early that mediation as a form of a more flexible, consumer-friendly and interest-driven procedure can also be utilised as an effective means of court backlog reduction. The court-annexed mediation model was launched in 2001 without any regulatory framework as a pilot project at the District Court of Ljubljana. As a consequence of the successful pilot project court-annexed mediation was introduced into every first-instance and second-instance court. The main incentives for the mediation model were that it was free of charge, i.e. the costs of mediation were included into the court budgets, that it was performed by judges trained as mediators and that attorneys were included into the process at a very early stage. Mediation has become widely accepted, as the voluntary uptake by the parties is quite high and referral to mediation by judges against the will of litigants is rather an exception.


Katarina Kresal
Katarina Kresal is an Attorney and Founder and President of the European Centre for Dispute Resolution. As an ADR expert she specializes in designing mediation systems and ADR schemes.
Artikel

Conflictmanagement als toegevoegde waarde in de zorg(organisatie): een praktijkgetuigenis

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 3 2018
Trefwoorden rechtstreekse communicatie en dialoog, beleving en verbinding, uitdaging en ontwikkeling
Auteurs Luc Van Bauwel
SamenvattingAuteursinformatie

    The hospital sector is not only confronted with the challenges of technical and digital medicine (AI), but also with the expectations of increasingly more talkative patients and their relatives. Luc Van Bauwel introduces you to and testifies about the way in which the ombudsman service of an important hospital group in Antwerp evolved from mere complaint handling as an ombudsservice on the basis of principles of mediation to anchoring the ideas in the liars of management, doctors and other employees; he gives an overview of how the professional ombudsman organized his self and how the surrounding other stakeholders perceived this relatively new ‘ombudsman’ service, which was established by law; how patients have experienced this form of conflict management in the past 15 years, which has been monitored inside the care institution twice in the last 15 years; in the end, he testifies how the acquired/gained trust has grown, as a result of which he now participates on board level in an active role from the very beginning of developing and implementing changes, in the ever-present processes of change, in particular aimed at the doctors associated with the organization.


Luc Van Bauwel
Luc Van Bauwel is verpleegkundige, systeempsychotherapeut en bemiddelaar. Hij heeft een sterke ervaring in klachtenmanagement en in het werken met psychosociale problemen op het werk binnen de ziekenhuiscontext. Voorheen werkte hij als hoofdverpleegkundige op de psychiatrische afdeling van het Sint-Vincentiusziekenhuis te Antwerpen en bouwde de ombudsdienst uit tot een dienst bemiddeling voor alle partijen (patiënten, personeel en artsen). Deze dienst coördineerde hij over de drie GZA Ziekenhuizen en tien Woonzorgcentra met bijkomende focus op psychosociale ondersteuning. Op dit moment begeleidt hij alle kleine en grote veranderingsprocessen binnen deze voortdurend wijzigende context en werkt hij mee binnen Human Recources aan een leiderschapsacademie voor (medisch) leidinggevenden.
Artikel

An Introduction to the Singapore Convention on Mediation – Perspectives from Singapore

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 4 2018
Trefwoorden Singapore Convention, Dispute resolution, Uncitral, Enforcement
Auteurs Nadja Alexander en Shouyu Chong
SamenvattingAuteursinformatie

    Following a retrospective of the road towards the Convention, incorporating some Singaporean inside views, the authors provide a detailed analysis of the envisaged grounds for refusal of mediated settlements. The authors also highlight various issues around the very concept, and proof, of mediation. These issues are fundamental, as only settlements ensuing from mediation are covered. Another significant aspect is the absence of any provisions pertaining to the status of agreements to mediate, the contract situated at the entry side of mediation.


Nadja Alexander
Nadja Alexander is Professor of Law (Practice) at Singapore Management University School of Law and Director of the Singapore International Dispute Resolution Academy (‘SIDRA’). She may be contacted at nadjaa@smu.edu.sg.

Shouyu Chong
Shouyu Chong is a Researcher at SIDRA, and may be contacted at sychong.2013@smu.edu.sg.
Artikel

Verslag evenement ‘Bemiddeling: alleen voor de happy few?’

Panelgesprek in het kader van FBC Mediation Week 2017 te Gent

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 3 2017
Trefwoorden Panel Discussion, Ghent Court Of Appeal C.S., Happy Few
Auteurs Sara Goossens
SamenvattingAuteursinformatie

    On 16 October 2017 the Ghent Court of Appeal, the Court of First Instance East Flanders, House of Justice Ghent, Centre for Welfare Work East Flanders, House of Mediation, Mediationlink, Mediation-at-Work.be organised a paneldiscussion titled ‘Mediation: only for the happy few?’ as part of the Belgian FBC Mediation Week 2017. Central in the discussion was how and to what extent the access to mediation inside and outside the courts in Belgium can be improved. This question was addressed by the seven members of the panel, representing the various stakeholders involved in mediation. A view that was shared by all was that from a very early age human beings should be educated in how to deal with disputes.


Sara Goossens
Sara Goossens is directeur Justitiehuis Gent, departement Welzijn Volksgezondheid en Gezin, afdeling Justitiehuizen.
Artikel

40 jaar Europa en mediation

Beschouwing naar aanleiding van het eindverslag van de Europese Commissie inzake toepassing van de Mediationrichtlijn in de lidstaten

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 3 2016
Trefwoorden Mediation Directive, Geschiedenis ADR, Verslag Europese Commissie, Mediationrichtlijn
Auteurs Annie de Roo en Rob Jagtenberg
SamenvattingAuteursinformatie

    Taking the recent European Commission’s Report on the application of Mediation Directive 2008/52/EC as a starting point, the authors set out to reconstruct the pattern of ADR/mediation activities undertaken by the EU and the Council of Europe over the past 40 years. The authors conclude that the European initiatives have been conducive to a broadening and deepening of the ADR debate. Remarkable shifts can be observed in the emphasis placed by the European agencies during this period, notably a shift from emancipatory to efficiency-based arguments. The inherent coupling of private mediation and public adjudication entails risks however for each of these distinct conflict resolution strategies. The authors call for advanced research designs to generate the data needed for a genuine evidence-based policy in this domain.


Annie de Roo
Annie de Roo is hoofdredacteur van TMD, hoofddocent aan de Erasmus Universiteit en vicevoorzitter van de examencommissie Stichting Kwaliteit Mediators. Zij heeft diverse malen als key expert voor de Europese Commissie meegewerkt aan projecten,met name op het gebied van arbeidsrechtelijke mediation.

Rob Jagtenberg
Rob Jagtenberg is onder andere verbonden aan de Erasmus Universiteit en is TMD redactielid. Hij trad enkele malen op als rapporteur-generaal voor de Raad van Europa op het gebied van ADR/mediation.

    Inclusive mediation involves a mediator whose neutrality is based on involvement with both sides of the dispute, and whose normative references are implicit; he or she is an insider. Exclusive mediation, on the other hand, involves a third party whose neutrality derives from his knowing neither disputant, and whose references to norms are explicit; an outsider, so to speak. The concepts of inclusive and exclusive mediation have been introduced by the anthropologist Carol Greenhouse in the 1980s. Inclusive mediation heavily relies on local knowledge and local ties, and its orientation can be labelled as horizontal. Basically, it fits small-scale societies, while exclusive mediation is more common in Europe and the United States. This article is about dispute settlement in an indigenous community in the Ecuadorian highlands, were I have encountered a unusual mixture of both forms: a local teniente político who applies inclusive as well as exclusive aspects of mediation at the same time.


Marc Simon Thomas
Marc A. Simon Thomas is rechtsantropoloog en postdoc onderzoeker bij het Montaigne Centrum voor Rechtspleging en Conflictoplossing, Universiteit Utrecht.

    The Netherlands has a long history of alternative dispute resolution in the area of education. Recently, empirical research by ‘Onderwijsgeschillen’, the largest organization for dispute resolution in this field, has lead to the successful introduction of mediation in certain types of alternative conflict resolution. In this article, Hilde Mertens, managing director of Onderwijsgeschillen, describes this research, the practical implementation of its findings, and the positive impact of mediation in conflict resolution in education.


Hilde Mertens
Hilde Mertens is directeur/bestuurder van Stichting Onderwijsgeschillen te Utrecht. Zij is van Vlaamse afkomst, studeerde rechten aan de KU Leuven en de Universiteit van Amsterdam en vestigde zich in 1982 in Nederland.
Artikel

Een aanzet voor een methodiek tot het voorkomen van (internationale) insolventies

Verslag van verkennend praktijkonderzoek gericht op beter conflictmanagement bij bedrijven in zwaar weer

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 1 2015
Trefwoorden Resolving financial distress, Juridical developments, Harvard negotiation, Serious gaming
Auteurs Jan A.A. Adriaanse, Mr. dr. Ellen J.M. van Beukering en Dr. Jean-Pierre I. van der Rest
SamenvattingAuteursinformatie

    Research has been conducted by Leiden Law School into the efficacy of an instrument based on insolvency practice, ‘Harvard negotiation’ and ‘serious gaming’ aiming at better conflict management in case of (near) bankruptcy. Business rescue workout simulation games were played at different places worldwide. Serious gaming provides insight in the complexity and dynamics of (informal) reorganizations. The research further confirms that the Harvard negotiation-principles and the INSOL International Statement of Principles for a Global approach to multi-creditor workouts may provide a useful contribution to the realization of a successful (international) financial restructuring. The intervention of skilled neutrals is often significative. More focus on communication, negotiation and cooperative dispute resolution is also consistent with the initiatives of legislators and policymakers which stimulate companies to restructure at an early stage of financial distress. These developments also make ADR-skills become of more relevance to (insolvency) professionals.


Jan A.A. Adriaanse
Jan A.A. Adriaanse is hoogleraar Turnaround Management, Universiteit Leiden, Faculteit der Rechtsgeleerdheid.

Mr. dr. Ellen J.M. van Beukering
Ellen J.M. van Beukering is Universitair Docent Burgerlijk Procesrecht en Bedrijfswetenschappen, Universiteit Leiden, Faculteit der Rechtsgeleerdheid.

Dr. Jean-Pierre I. van der Rest
Universitair Hoofddocent Bedrijfswetenschappen, Universiteit Leiden, Faculteit der Rechtsgeleerdheid.
Artikel

Dispute Management as a Means of Value Based Corporate Governance

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 2 2014
Trefwoorden Viadrina Component Model, CMRM model, Conflict Spider, Dispute Management
Auteurs Cornelia Schmidt en Michael Hammes
SamenvattingAuteursinformatie

    Disputes are part of a company’s daily business reality, involving a broad range of internal and external stakeholders. As disputes may have significant consequences in terms of costs and damages, it is crucial that disputes are managed in a ‘wise’ manner. In this context, PwC and the Institute of Conflict Management at the European University Viadrina Frankfurt (Oder) initiated a broader ten years research project. The fourth and most recent survey was published in October 2013 and examines the question of how dispute management can be established as a means of value based corporate governance. The survey describes how disputes can be successfully managed by employing a professional framework and associated tools.


Cornelia Schmidt
Cornelia Schmidt is a Consultant in PricewaterhouseCooper’s Forensic Services practice based in Frankfurt am Main, Germany. Cornelia advises clients on fraud and dispute related issues. She has been extensively involved in the recent survey.

Michael Hammes
Michael Hammes is a Director of PricewaterhouseCooper’s Forensic Services practice based in Frankfurt am Main, Germany. Michael has extensive experience in dispute resolution. He frequently acts as a party-appointed or tribunal appointed expert in arbitration or court proceedings or as an expert arbitrator.

    Here the authors report on the seminar ‘(Labor) Mediation in Belgium; Chances, challenges and bottlenecks’, which took place on September 11th, 2013. During this seminar a debate took place between several mediation stakeholders in Belgium.


Katalien Bollen
Katalien Bollen maakt sinds 2007 deel uit van de onderzoekseenheid Arbeids- en Organisatiepsychologie en Professioneel Leren van de KU Leuven (België), waar ze promoveert op het onderwerp ‘Mediation in hiërarchische arbeidsconflicten’. Specifieke aandacht wordt geschonken aan de rol van macht, emoties en online mediation. Daarnaast is Katalien docent/trainer en gecertificeerd mediator en verbonden aan het Leuven Center for Collaborative Management (LCM).

Cathia Coekaerts
Cathia Coekaerts is lector aan het departement Sociale School Heverlee (SSH) van de KH Leuven. Zij is tevens programmacoördinator van de opleiding ‘Sociale Bemiddeling in organisaties’ van de KU Leuven en KH Leuven. Ze is tevens betrokken bij de nieuwe opleiding ‘Bemiddeling in de Jeugdhulpverlening’ die in 2014, in samenwerking met het departement Welzijn, Volksgezondheid en Gezin van de Vlaamse Gemeenschap, aangeboden wordt door SSH.

Martin Euwema
Martin Euwema is hoogleraar Organisatiepsychologie en coördinator van de onderzoekseenheid Arbeids- en Organisatiepsychologie en Professioneel Leren van de KU Leuven. Hij doet onderzoek, geeft les en adviseert over conflictmanagement, bemiddeling, leiderschap en team- en organisatieontwikkeling. Samen met Alain Verbeke is hij co-director van het Leuven Center for Collaborative Management (LCM).

Loe Sprengers
Loe Sprengers is advocaat te Utrecht, gespecialiseerd in het (collectief) arbeidsrecht, lid van de advies- en arbitragecommissie (AAC) en andere geschillencommissies, en voormalig hoogleraar arbeidsverhoudingen bij de overheid.

Rob Jagtenberg
Artikel

Conflictmanagement binnen bedrijven in zwaar weer

De mediërende rol van turnaround managers bij het motiveren van werknemers in een reorganisatie onder druk

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 3 2013
Trefwoorden Turnaround Management, Financial Distress, employee, motivation
Auteurs Janneke Vissers, Jan Adriaanse en Jean-Pierre van der Rest
SamenvattingAuteursinformatie

    Employee resistance to change is a key factor to turnaround failure. Interim managers who support companies in financial distress, mediate between employees, management, shareholders, bank, and other stakeholders in order to solve organisational conflicts. This article explores the internal social dynamic aspects of a turnaround. It develops a theoretical framework on the role of trust, emotion and communication, and its affect on reducing internal resistance, and describes the outcomes of an exploratory research study. Findings confirm that employee motivation to make a reorganisation a success significantly impacts upon turnaround success. Resistance can be reduced by an open communication climate, offering a new perspective, attention to emotions, managing by walking around, and ‘practicing what you preach’. More research is necessary to generalize the findings and to better understand success and failure factors.


Janneke Vissers
Janneke Vissers volgde een minor Bedrijfswetenschappen bij de Afdeling Bedrijfswetenschappen – Faculteit der Rechtsgeleerdheid – tijdens haar studie Psychologie aan de Universiteit Leiden. Onlangs ontving zij van de Vrije Universiteit Amsterdam een Master degree in Bedrijfswetenschappen.

Jan Adriaanse
Jan Adriaanse is hoogleraar Turnaround Management, geeft leiding aan de Afdeling Bedrijfswetenschappen – Faculteit der Rechtsgeleerdheid – Universiteit Leiden en is oprichter en directeur van Turnaround Powerhouse® te Rotterdam.

Jean-Pierre van der Rest
Jean-Pierre van der Rest is Visiting Research Scholar bij de Afdeling Bedrijfswetenschappen – Faculteit der Rechtsgeleerdheid – Universiteit Leiden, en directeur Onderzoek en lector bij Hotelschool Den Haag.

    Providing access to justice is a major challenge for any judicial system. Canada has gone to great lengths to meet this challenge over the past thirty years, in part by developing alternative dispute resolution methods. Unfortunately, results have been mixed. Canadian society is currently preparing to renew its vision of access to justice and the contribution of dispute resolution methods in meeting that challenge. What lessons can we learn from Canada’s experience? What are the new directions and initiatives for access to justice? Our paper suggests that the Canadian experience can make two contributions to the access to justice debate. First, we suggest that the notion is evolving in the legal community from an institutional perspective to a contextual vision of access to justice. Second, we point out an evolution of alternative or appropriate dispute resolution methods toward a participatory justice movement. Our paper proposes a new Canadian perspective on access to justice and dispute resolution methods.


Jean-François Roberge
Jean-François Roberge is Professor, Director of the Dispute Prevention and Resolution Program, Faculty of Law, Université de Sherbrooke (Quebec, Canada).
Column

Leren van collaborative divorce voor collaborative practice in de zakelijke sfeer

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 1 2013
Trefwoorden collaborative divorce, collaborative practice, bussiness afairs, governmental questions
Auteurs Arthur Baanders
SamenvattingAuteursinformatie

    Recent experiences with collaborative divorce of the Dutch Association for Collaborative Divorce (VCDH, connected with IACP, the International Academy of Collaborative Professionals), confirm the importance of broadening the practice collaborative law to affairs in business, governmental and political affairs in the Netherlands, especially in more complex questions. The importance for both ADR and professionals in law, finance, accountancy, notariate, tax affairs, psychology or organisational-, HRM- and governmental consultancy.


Arthur Baanders
Dr. ir Arthur P. Baanders (1950) werkt te Amsterdam als mediator in arbeidsgeschillen en familiezaken (NMI-geregistreerd) en als personal en managementcoach (NIP-geregistreerd). Hij is als mediator/coach verbonden aan de Vereniging Collaborative Divorce Holland. Verder is hij opleider ‘conflicthantering en mediation bij onder meer de Vereniging Familierechtadvocaten Scheidingsmediators en het Amsterdams ADR-project. Tevens is hij assessor in het kader van de NMI-registratie bij INTOP.
Artikel

Tweeluik – Diptych: Juggling a red hot potato: Italy, the EU, and mandatory mediation

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 1 2013
Trefwoorden Italy, mandatory mediation, Italian Constitutional Court, European law
Auteurs Elisabetta Silvestri en Rob Jagtenberg
SamenvattingAuteursinformatie

    This diptych consists of two articles: the first, The Rise and Fall of Mediation in Italy, by Elisabetta Silvestri, analyzes the way in which the Italian Constitutional Court has recently (October-December 2012) struck down a Decree that had introduced mandatory mediation in a wide range of civil procedure areas in Italy. The second article, The EU’s Italian Job, by Rob Jagtenberg, discusses the way in which the Advocate-General with the Court of Justice of the European Union has dealt with the request for a preliminary ruling on the compatibility of the same Decree with European law (Opinion of 19 April 2013). It appears that at both Court levels, the subject was perceived as too risky to judge on the merits: mandatory mediation thus ends as a potato too hot to hold in a court’s hand.


Elisabetta Silvestri
Elisabetti Silvestri is associate professor of law at the University of Pavia, Italy.

Rob Jagtenberg
Rob Jagtenberg is a senior researcher at the Erasmus University Rotterdam, Departement of Law, and editor of TMD.
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