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    This research aims to contribute to the development of an adequate handling of the complex, conflictual family situation that occurs during a parental abduction. The following research question is answered: to what extent can the methods of conflict resolution – in the Belgian context – be optimized so that the interests of the child are guaranteed, in the light of the theoretical insights provided by Glasl’s conflict theory? Attention is paid to the limited effectiveness of legal procedures on the one hand and the mediation on the other. The method of de-escalation, developed by Glasl, offers a useful diagnostic tool for the conflict counsellor. In addition, the metaphor of the ladder he uses is extremely valuable as a tool for gaining insight into the mechanisms of conflict-escalation. A clear theoretical framework for the judiciary in the interpretation of an escalated conflict can lead to a better understanding of the possibilities and limits of cooperation between ex-partners, which benefits the best interests of the child.


Elise Blondeel
Elise Blondeel is doctoraatsstudent aan de Universiteit Gent in het domein van Strafrecht en Kinderrechten. Master in de Criminologie en gestart aan een doctoraat in de Rechten op 1 oktober 2018. Het doctoraat handelt over de wisselwerking tussen burgerlijk recht en strafrecht in zaken van internationale parentale ontvoering. Het doctoraat vindt plaats onder de supervisie van Prof. Dr. Wendy De Bondt.
Artikel

Conflictmanagement als toegevoegde waarde in de zorg(organisatie): een praktijkgetuigenis

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 3 2018
Trefwoorden rechtstreekse communicatie en dialoog, beleving en verbinding, uitdaging en ontwikkeling
Auteurs Luc Van Bauwel
SamenvattingAuteursinformatie

    The hospital sector is not only confronted with the challenges of technical and digital medicine (AI), but also with the expectations of increasingly more talkative patients and their relatives. Luc Van Bauwel introduces you to and testifies about the way in which the ombudsman service of an important hospital group in Antwerp evolved from mere complaint handling as an ombudsservice on the basis of principles of mediation to anchoring the ideas in the liars of management, doctors and other employees; he gives an overview of how the professional ombudsman organized his self and how the surrounding other stakeholders perceived this relatively new ‘ombudsman’ service, which was established by law; how patients have experienced this form of conflict management in the past 15 years, which has been monitored inside the care institution twice in the last 15 years; in the end, he testifies how the acquired/gained trust has grown, as a result of which he now participates on board level in an active role from the very beginning of developing and implementing changes, in the ever-present processes of change, in particular aimed at the doctors associated with the organization.


Luc Van Bauwel
Luc Van Bauwel is verpleegkundige, systeempsychotherapeut en bemiddelaar. Hij heeft een sterke ervaring in klachtenmanagement en in het werken met psychosociale problemen op het werk binnen de ziekenhuiscontext. Voorheen werkte hij als hoofdverpleegkundige op de psychiatrische afdeling van het Sint-Vincentiusziekenhuis te Antwerpen en bouwde de ombudsdienst uit tot een dienst bemiddeling voor alle partijen (patiënten, personeel en artsen). Deze dienst coördineerde hij over de drie GZA Ziekenhuizen en tien Woonzorgcentra met bijkomende focus op psychosociale ondersteuning. Op dit moment begeleidt hij alle kleine en grote veranderingsprocessen binnen deze voortdurend wijzigende context en werkt hij mee binnen Human Recources aan een leiderschapsacademie voor (medisch) leidinggevenden.
Artikel

VEILIG THUIS: multidisciplinaire aanpak van intrafamiliaal geweld en kindermishandeling onder één dak

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 3 2018
Trefwoorden Family Justice Center, Multidisciplinary approach, Domestic Violence and Child abuse, Client-centered approach
Auteurs Pascale Franck
SamenvattingAuteursinformatie

    The Family Justice Centers are an international model where victims of domestic violence and child abuse can find all help needed under one roof. The FJCs are a collaboration of police, justice, welfare, help centers and authorities. The main target is empowering survivors of violence.
    The development of the FJC-model is situated in an evolution of the approach of these forms of violence, starting with the recognition of violence against women and child abuse towards a multidisciplinary and collaborative model starting from the needs of survivors of violence. The FJC-model is explained from a field worker point of view and further developments and expected evolutions are mentioned.


Pascale Franck
Pascale Franck is de co-director van het Family Justice Center te Antwerpen (vanuit de afdeling Justitiehuizen, departement WVG, Vlaamse overheid) en de vice-president van de European Family Justice Center Alliance. Zij werkt 27 jaar in het veld van intrafamiliaal geweld, seksueel geweld en kindermishandeling.

Luc Demeyere
Luc Demeyere is advocaat aan de Balie te Antwerpen, werkzaam bij Contrast, erkend bemiddelaar en redacteur van TMD.

Roger Ritzen
Roger Ritzen is advocaat aan de Balie te Breda-Middelburg (Nederland) en EU-Advocaat aan de Balie te Antwerpen. Tevens erkend bemiddelaar, erkend door de Federale Bemiddelingscommissie (België) en redacteur van TMD.

    On 25 June 2018 the United Nations Commission on International Trade Law (UNCITRAL) finalised two instruments on international commercial settlement agreements resulting from mediation.
    This article presents an insider’s view of this process, from the inception of the project to its completion in 2018. It will present the different stages of this process, from the discussions on the proposal to the actual discussions and negotiations and their different phases, including the agreed main features of the two instruments.


Norel Rosner
Norel Rosner works in the Directorate General Justice and Consumers of the European Commission. He was involved in the UNCITRAL project on the enforceability of international commercial settlement agreements as negotiator on behalf of the European Union.

    On 20 December 2018, the Commission of UNCITRAL adopted the Model Law on International Commercial Mediation and International Settlement Agreements Resulting from Mediation, 2018 (amending the Uncitral Model Law on International Commercial Conciliation, 2002). On 20 December 2018 the General Assembly of the United Nations adopted the ‘United Nations Convention on International Settlement Agreements Resulting from Mediation’. Herman Verbist provides an overview of the Convention and the amended Model Law. This contribution ends with the complete Convention in Annex.


Herman Verbist
Herman Verbist is attorney at the Ghent and Brussels Bar, in Belgium (Everest Attorneys) and accredited mediator in civil and commercial matters by the Federal Mediation Commission in Belgium. He attends, since many years, the sessions of UNCITRAL Working Group II ‘Dispute Settlement’ (previously named ‘Arbitration and Conciliation’) as a member of the delegation of FICA (Forum for International Conciliation and Arbitration); he is also a Managing Director of FICA.
Artikel

An Introduction to the Singapore Convention on Mediation – Perspectives from Singapore

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 4 2018
Trefwoorden Singapore Convention, Dispute resolution, Uncitral, Enforcement
Auteurs Nadja Alexander en Shouyu Chong
SamenvattingAuteursinformatie

    Following a retrospective of the road towards the Convention, incorporating some Singaporean inside views, the authors provide a detailed analysis of the envisaged grounds for refusal of mediated settlements. The authors also highlight various issues around the very concept, and proof, of mediation. These issues are fundamental, as only settlements ensuing from mediation are covered. Another significant aspect is the absence of any provisions pertaining to the status of agreements to mediate, the contract situated at the entry side of mediation.


Nadja Alexander
Nadja Alexander is Professor of Law (Practice) at Singapore Management University School of Law and Director of the Singapore International Dispute Resolution Academy (‘SIDRA’). She may be contacted at nadjaa@smu.edu.sg.

Shouyu Chong
Shouyu Chong is a Researcher at SIDRA, and may be contacted at sychong.2013@smu.edu.sg.

Annie de Roo
Annie de Roo is associate professor of ADR and comparative law at Erasmus University Law School in Rotterdam, editor-in-chief of TMD, and vice chair of the exams committee of the Mediators Federation of the Netherlands MFN. She has published extensively on mediation and has inter alia been a Rapporteur three times for the European Commission on the use of mediation in employment disputes.
Artikel

UNCITRAL and a New International Legislative Framework on Mediation

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 4 2018
Trefwoorden Solving disputes, United Nations, Trade law, Uncitral
Auteurs Judith Knieper en Corinne Montineri
SamenvattingAuteursinformatie

    More than sixty years after the adoption of the New York Convention, UNCITRAL finalised at its annual session, in July 2018, an instrument akin to the New York Convention in the area of mediation: the United Nations Convention on International Settlement Agreements Resulting from Mediation (‘the Singapore Convention on Mediation’ or ‘the Convention’), which was adopted by the United Nations General Assembly on 20 December 2018. In addition, UNCITRAL adopted the UNCITRAL Model Law on International Commercial Mediation and International Settlement Agreements Resulting from Mediation, (2018, amending the Model Law on International Commercial Conciliation (2002); ‘the revised Model Law’).
    This contribution gives an overview of these two texts and their drafting process, starting with an overview of the works done by UNCITRAL over the past decades in the field of international mediation.


Judith Knieper
Judith Knieper is legal officer at the International Trade Law Division of the United Nations Office of Legal Affairs, which also serves as the Secretariat of UNCITRAL.

Corinne Montineri
Corinne Montineri is legal officer at the International Trade Law Division of the United Nations Office of Legal Affairs, which also serves as the Secretariat of UNCITRAL. The views expressed in this article are those of the authors and do not necessarily reflect the views of the Organization.
Interview

Experimenteren met de vrederechter is de moeite waard!

Een gesprek met kantonrechter Rik Kruisdijk en vrederechter Lode Vrancken

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 2 2018
Auteurs Emese von Bóné
Auteursinformatie

Emese von Bóné
Emese von Bóné is als rechtshistorica verbonden aan de Erasmus School of Law van de Erasmus Universiteit te Rotterdam.

    With a Belgian law of June, 18 2018, the principle of the voluntary nature of mediation was affected. A lot of critical comments can be made at this point. The scope of the obligation is not clear. Mandatory mediation raises the threshold to the court and has as effect that many cases are not handled in the most appropriate way. The bar doesn’t support the measure. Research is needed to find out if the new measure is justified.


Tom Wijnant
Tom Wijnant is assistent en doctoraatsonderzoeker aan de UGent. Zijn onderzoek legt de nadruk op de optimalisering van bemiddeling in België, met een focus op de faciliterende rol van de advocatuur.
Artikel

Promoting Conciliation and Mediation in Collective Labour Conflicts in Europe

Celebrating 50 years of Federal Mediation Services in Belgium

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 1 2018
Trefwoorden Mediation, conciliation, collective labour conflict, strikes
Auteurs Ana Belén García, Erica Pender, Francisco J. Medina e.a.
SamenvattingAuteursinformatie

    On 23 April 2018, the Belgian Ministry of Labour, together with a consortium of 12 European research institutes, held a symposium on the current state of the art and best practices for conciliation and mediation in collective labour conflicts within the European Union, and particularly in Belgium. The symposium was organized for two occasions. First, the 50st anniversary of the Belgium law, providing mediation services by the Ministry of Labour to prevent and mediate in collective labour conflicts. Second, the presentation of the results of an EU (DG Employment, Social Affairs and Inclusion) sponsored project in 12 EU member states.
    The management of collective labour conflicts is in all countries regulated differently. The study shows that also practices of third party intervention differ largely. Most countries differentiate conciliation (a relative informal process of facilitated negotiation), mediation (usually defined as a strong involvement of the third party, who gives recommendations to the parties), and arbitration. Mediators typically are not trained, certified or registered as mediators in most countries. In all countries there is a large potential for conciliation, particularly in early stages of conflict (preventive mediation), as well as in rebuilding of trust after conflict episodes. More details in open access book: Mediation in collective labor conflicts (Springer, 2018).


Ana Belén García
Ana Belén García is senior researcher at the University of Seville and KU Leuven, working in the departments of work and organizational psychology. She was coordinator of several EU funded research programs on social dialogue in organisations. The most recent project was on mediation in collective labor conflicts in 12 EU member states. Ana’s interest is on conflict management and mediation in organizations. She was editor of two handbooks in the Springer Series ‘Industrial relations and conflict management’. Ana holds a PhD in Psychology and HRM from the University of Seville and KU Leuven. She is also a registered mediator.

Erica Pender
Erica Pender is a mediator and senior researcher at the University of Seville and KU Leuven in the department of Work and Organizational Psychology. She holds a PhD in Psychology from the University of Seville and KU Leuven focusing on trust and trustworthiness in organizations. After studying psychology at the University of Seville, she obtained her MSc at Maastricht University. She has coordinated two large-scale projects for the European Commission, and was co-editor of two handbooks in the Springer Series ‘Industrial relations and conflict management’.

Francisco J. Medina
Fransisco J. Medina is professor in social and organizational psychology, and Dean of the Faculty of Psychology and Educational sciences, at the University of Seville, Spain. His interests are conflict management, mediation and organizational development. He is engaged for many years in the development of labor mediation in Spain, providing training for mediators. He is also an experienced consultant and mediator. Francisco published both internationally and in Spanish extensively on conflict management and mediation.

Martin Euwema
Martin Euwema is professor in organizational psychology, and chair of the research group Organizational and Occupational Psychology and Professional Learning at KU Leuven, Belgium. He is also co-director of the Leuven Center for Collaborative Management and visiting professor at University of Copenhagen, IESEG-Paris, Sevilla, and Tsinghua (Beijing). He has extensive experience as consultant and mediator for both profit and non-profit organizations. His fields of expertise are conflict management, mediation, leadership, and organizational and team development.

Elisabetta Silvestri
Elisabetta Silvestri is Associate Professor of Italian Civil Procedure and Comparative Civil Procedure; Scientific Director of the postgraduate program on Mediation and ADR, Department of Law, University of Pavia. Co-Director of the annual seminar ‘Public and Private Justice’, Inter-University Centre, Dubrovnik, Croatia; member of the Scientific Advisory Board of Almo Collegio Borromeo, Pavia. She graduated from the University of Pavia and received a LL.M. degree from Cornell Law School. She is a member of the European Law Institute and the International Association of Procedural Law. She has written on Italian civil procedure and a variety of topics in the field of comparative procedure. She has lectured extensively in Italy and abroad; she is a member of one of the Working Groups established by the European Law Institute and UNIDROIT for the development of the project ‘From Transnational Principles to European Rules of Civil Procedure’.

Bryan Clark
Bryan Clark is a Professor and former Head of School in the Law School, University of Strathclyde, Glasgow, UK. He is a socio-legal scholar and commercial lawyer with interests particularly in the fields of mediation and its interaction with the law, courts, civil justice and the workings of judges and lawyers. He has published widely in these fields and presented a wide range of papers at national and international conferences and seminars. He is Chair of the Accreditation and Validation of Relationships Scotland, Academic Committee Member of the English Civil Mediation Council, Board Member of the Asian Mediation Centre and former Board Member of Scottish Mediation.
Artikel

Mediation on trial: Dutch court judgments on mediation

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 4 2017
Trefwoorden Case law, The Netherlands, Voluntariness, Confidentiality
Auteurs Annie de Roo en Rob Jagtenberg
Auteursinformatie

Annie de Roo
Annie de Roo is associate professor of ADR and comparative law at Erasmus University Law School in Rotterdam, editor-in-chief of TMD, and vice chair of the exams committee of the Mediators Federation of the Netherlands MFN. She has published extensively on mediation and has inter alia been a Rapporteur three times for the European Commission on the use of mediation in employment disputes.

Rob Jagtenberg
Rob Jagtenberg is senior research fellow at Erasmus University and has published frequently on the relationship between public and private justice. He has been involved in research commissioned by the Worldbank, the Netherlands Council for the Judiciary, and various Dutch Ministries including the MoJ funded national project on court-connected mediation.
Artikel

ADR Clauses and International Perceptions: A Preliminary Report

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 3 2017
Trefwoorden ADR, Dispute resolution clauses, Questionnaire, commercial contracts
Auteurs Maryam Salehijam
SamenvattingAuteursinformatie

    This article provides a preliminary analysis of the 622 responses to a questionnaire conducted in the context of Maryam Salehijam’s PhD research which focuses on commercial parties’ agreement to mediate/conciliate. The questionnaire targeted ADR professionals and experts with experience in drafting, inserting, or enforcing dispute resolution clauses that provide for non-binding ADR mechanisms. Some of the key findings include that it is still not very common for commercial contracts to conclude agreements to mediate/conciliate. This begs the question of why the parties and/or their legal advisors do not conclude such agreements as regularly as agreements to arbitrate. Moreover, the questionnaire confirmed that there is widespread practice in contract drafting to copy and paste dispute resolution clauses. This practice is shocking in light of the rising number of cases in which the parties dis­agree regarding the binding nature of their dispute resolution clause.


Maryam Salehijam
Maryam Salehijam is a PhD Researcher at the University of Ghent (Transnational Law Centre), LL.M. International Laws (Maastricht University) and LL.B. European Law (Maastricht University).
Artikel

Mediation-bemiddeling en ‘best practices’ in Vlaanderen en Nederland

TMD-workshop tijdens de FBC Mediation Week 2017 te Brussel

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 3 2017
Trefwoorden TMD Workshop 2017, Best Practices in mediation, Mediation Week, MfN-register
Auteurs Annie de Roo en Herman Verbist advocaat
SamenvattingAuteursinformatie

    On 19 October 2017 the TMD editorial board organised a workshop fully devoted to the (ir)relevance of best practices in mediation. The workshop, which took place in Brussels in the framework of the Belgian annual Mediation Week, was chaired by Annie de Roo and Herman Verbist who addressed the invited workshop speakers with various questions, starting with the basic, but fundamental question: ‘Is there a need for best practices in mediation?’ Followed by the question: ‘Is there a practice of mediation best practices in Belgium and the Netherlands, and if so, by whom, what are these best practices drawn up? Another question focussed on the possible link between best practices and mediation rules. Judith Simon-Emaus, director of the Mediator Federation Netherlands bureau, pointed out how best practices can contribute to furtherance of the mediator profession, which is also emphasised in her contribution ‘The MfN-register: a quality mark partly due to best practices’. Christine Jacobs, accredited mediator to the Belgian Federal Mediation Committee, approached the theme out of the perspective of the parties. She emphasised that it is essential that the mediator always takes the needs of the parties in dispute as the starting point for how to proceed in mediation. In other words, there is no such thing as a best mediation practice. She returns to this viewpoint in her contribution ‘Best prac­tices in Vlaanderen?’ A more radical stance was taken by Helena De Backer, accredited mediator to inter alia the Belgian Federal Mediation Committee and the International Mediation Institute. She is of the opinion that if mediation (profession) has a statutory basis, there is no need for best practices. Marc Simon Thomas, stresses that the purpose of introducing best prac­tices must be clear. Thus what purpose and who are served by best mediation prac­tices? In his contribution ‘The purpose and necessity of best practices in mediation based on the findings of the study ‘Peer Review and MfN accredited Mediators’ this is further reflected upon.


Annie de Roo
Annie de Roo is hoofdredacteur van TMD, hoofddocent aan de Erasmus Universiteit en vicevoorzitter van de examencommissie Stichting Kwaliteit Mediators. Zij heeft diverse malen als key expert voor de Europese Commissie meegewerkt aan projecten met name op het gebied van arbeidsrechtelijke mediation.

Herman Verbist advocaat
Herman Verbist is advocaat aan de Balie te Gent en te Brussel; erkend bemiddelaar, erkend door de Federale Bemiddelingscommissie in België en redactielid van TMD.

    Care providers establish often long term relationships with their clients. It is of paramount importance that the threshold for a complaint or dispute resolution is preferably low. Ideally this is not a ‘mini-trial’ in which care provider and client are opposed against each other, but a constructive dialogue at a round table guided by a skillful complaints officer. This is what has been introduced by the Healthcare Quality, Complaints and Disputes Act (the Wkkgz).
    The new complaint system introduced with the Wkkgz applies to care covered by the Chronic Care Act (WLZ), the Healthcare Insurance Act (ZVW) and optionally can also apply to care based on the Social Support Act (WMO 2015).
    In my opinion it is a missed opportunity that the legislator has not introduced a similar complaint procedure in the Youth Act, but instead has chosen the ‘mini-trial’ option here. Moreover, it is also confusing for care providers and clients to follow different complaints systems next to each other.
    Finally, in psychiatric care where decisions of care providers can interfere with the right to self-determination there is a separate complaint procedure with a role for the Family Court. For all other run-of-the mill issues also in the psychiatric care the Wkkgz complaint procedure applies.


Simona Tiems
Simona Tiems is advocaat gezondheidsrecht bij Legaltree.
Diversen

De Mediatorsfederatie Nederland van binnenuit belicht

Interview met Maarten de Haas (voorzitter) en Daan de Snoo (secretaris)

Tijdschrift Nederlands-Vlaams tijdschrift voor mediation en conflictmanagement, Aflevering 1 2017
Auteurs Roger Ritzen en Herman Verbist
Auteursinformatie

Roger Ritzen
Roger Ritzen is advocaat aan de Balie te Breda-Middelburg (Nederland) en EU-Advocaat aan de Balie te Antwerpen. Tevens erkend bemiddelaar, erkend door de Federale Bemiddelingscommissie (België) en redactielid van TMD.

Herman Verbist
Herman Verbist is advocaat aan de Balie te Gent en te Brussel; erkend bemiddelaar, erkend door de Federale Bemiddelingscommissie in België en redactielid van TMD.

Peter van Schelven
Peter van Schelven is secretaris van het bestuur van SGOA.
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