While most restorative justice research would suggest that victims and offenders are often satisfied with their experiences, the number of referrals to these type of programs remain low. This lack of accessibility was the topic of the European Forum for Restorative Justice project, ‘Accessibility and Initiation of Restorative Justice’. This article reports on the project’s findings with regard to several factors which limit greater accessibility, as supported by the attitudes of referral bodies and restorative justice practitioners examined in the frame of this project. The results of previous research and the current empirical research illustrate how accessibility is hindered by (1) lacking or insufficient restorative justice legislation, (2) exclusion criteria regarding which cases may be suitable to restorative justice procedures, (3) a lack of knowledge among legal actors, restorative justice practitioners and the general public about restorative justice and its benefits, (4) the persistence of a retributive legal culture within criminal justice and (5) a need for greater cooperation among those who are involved whether as referral bodies or mediators or facilitators. Qualitative data is presented to provide a better understanding of these elements, in addition to potential solutions that were reported by the respondents. Furthermore, the authors take a closer look at the current situation in the Netherlands, including an overview of the trainings that were developed within the Accessibility project. The results of these trainings reinforce the factors that were identified by previous research and the current empirical research, and aimed to look for solutions to the main barriers to greater accessibility.

Intercultural communication is often portrayed as communication between people with a different ethnic or national background. People may interpret differences and misunderstandings arising in communication as especially grand and problematic. Sometimes, people see the reason for a difference in opinion or the conflict to be situated within the other (often national or ethnic) culture. They see themselves and others as a member of a different group, with a different culture and thus claim the differences to be related to the culture and not the individual person (culturalising or culturistic approach). This approach entails certain risks when it is seen as a condition to be able to speak to others and when handled as the sole frame of reference to interpret people’s meaning-making. An alternative approach can be found in a systemic and communication-theory approach, linking it to intersectionality, pluralism, diversity competence and the TOPOI model, as this article explains.