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Artikel

Persoonlijkheidskenmerken van e-fraudeslachtoffers

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 1-2 2018
Trefwoorden Online fraud, Big Five personality traits, Phishing, online marketplace fraud, cybercrime prevention
Auteurs Jildau Borwell, Jurjen Jansen en Wouter Stol
SamenvattingAuteursinformatie

    With the digitization of society, perpetrators gained new tools to commit crimes. Online fraud, also referred to as e-fraud, is one of the most common types of cybercrime. The present study focusses on two types of e-fraud: phishing and online consumer fraud. Although e-fraud always contains a digital component, the human is the weakest link in such crimes. Perpetrators deceive their victims to acquire sensitive data or to conclude a fraudulent sale, which makes victims unwillingly participate in the offence. However, not every person adheres to such fraudulent schemes. This raises the question what makes some people comply with these schemes and thus become a victim of cybercrime, while others do not. In this study, the differences between personality traits of e-fraud victims and the Dutch population were investigated. Personality traits influence the way people process information and react to situations, which also applies when people are confronted with e-fraud. Data were collected through an online survey, in which 224 e-fraud victims participated. The outcomes of the survey were compared with norm groups representative for the Dutch population. E-fraud victims, compared to the Dutch population, scored higher on extraversion, altruism and conscientiousness, and lower on neuroticism. Based on the findings, recommendations have been made for the development of targeted preventive measures against e-fraud.


Jildau Borwell
Jildau Borwell is werkzaam bij de Dienst Regionale Informatieorganisatie (Analyse & Onderzoek), Nationale Politie, Eenheid Noord-Nederland, Groningen. Email: jildau.borwell@politie.nl.

Jurjen Jansen
Jurjen Jansen is werkzaam bij de Faculteit cultuur- en rechtswetenschappen aan de Open Universiteit, Heerlen en bij het Lectoraat cybersafety, NHL Hogeschool en Politieacademie, Leeuwarden en Apeldoorn. Email: j.jansen@nhl.nl.

Wouter Stol
Wouter Stol is lector Cybersafety aan de NHL Stenden Hogeschool en de Politieacademie, en bijzonder hoogleraar Politiestudies aan de Open Universiteit. Email: wstol@planet.nl.
Artikel

Internetbankieren: veiligheidspercepties van gebruikers

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 1 2017
Trefwoorden Risicoperceptie, Online bankfraude, Slachtofferschap, Informatiebeveiliging
Auteurs Jurjen Jansen, Nicolien Kop en Wouter Stol
SamenvattingAuteursinformatie

    In today’s society, full use is made of online banking. This makes safety and security of online banking an important issue. Two significant threats to users of online banking in The Netherlands are phishing and malware attacks. In this study, an end-user perspective is adopted to study customers’ perceptions regarding safety and security of online banking. A unique feature to this study is that we explore – besides other predictor variables – the relationship between online banking fraud victimization and risk perception. We have made a distinction between three types of victimization: 1) self-experienced victimization, 2) victimization of acquaintances, such as family and friends, and 3) having heard of stories in the media about online banking fraud victimization. Based on a secondary analysis of data from 1200 Dutch users of online banking, collected through an online survey, we conclude that participants perceive their risk of online banking fraud to be small. In general, participants have little experience with victimization, both themselves (2.3%) and in social settings (29.6%). Three quarters of the respondents (75.6%) are aware of victimization of online banking fraud by means of media coverage. Direct and indirect victimization, however, have almost no influence on risk perception regarding online banking fraud. Risk perception is mainly determined by perceived vulnerability, that is, the estimated probability of becoming a victim of online banking fraud. Furthermore, perceived severity or impact of online banking fraud and the degree of trust in online banking contribute to some extent to risk perception. In total, 64.0% of variance in risk perception was explained by the predictors perceived vulnerability, perceived severity, locus of control, trust in online banking, (in)direct experiences with victimization (self, acquaintances and media) and demographic variables (gender, age, educational level and work status). The results of this study may help to improve communication about risks regarding online banking.


Jurjen Jansen
Jurjen Jansen is promovendus aan de Faculteit Cultuur- & Rechtswetenschappen van de Open Universiteit, Onderzoeker aan het Lectoraat Cybersafety van NHL Hogeschool en de Politieacademie.

Nicolien Kop
Nicolien Kop is lector Criminaliteitsbeheersing & Recherchekunde aan de Politieacademie.

Wouter Stol
Wouter Stol is bijzonder hoogleraar Politiestudies aan de Open Universiteit, lector Cybersafety aan de NHL Hogeschool en de Politieacademie.
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