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Artikel

Psychosociale aspecten van crisismanagement: taken en uitdagingen voor bestuur en beleid

Een analyse van recente casuïstiek

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 3-4 2019
Trefwoorden Crisisbeheersing, Bevolkingszorg, Psychosociale aspecten, Leiderschap
Auteurs Michel Dückers, Wera van Hoof en Jorien Holsappel
SamenvattingAuteursinformatie

    Crises and disasters can seriously affect the health, well-being and functioning of the people involved. From a governance perspective, it is important that public leaders and crisis managers are aware of what the psychosocial dimension of crisis management entails. The objective of the current contribution is to analyse dilemmas and challenges described in evaluations of crises that occurred in the Netherlands between 2012 and 2016. Thirty-six evaluations were analysed against the background of a theoretical framework combining crisis leadership tasks and psychosocial support principles along the crisis life cycle. Public leaders and crisis managers had to deal with classical crisis problems concerning coordination, collaboration and communication. Other recurring themes were linked to social media, and the tension between tasks such as meaning making (social recognition), account giving and learning. Moreover, the analysis illustrates how difficult it is to gain insight into the needs, problems and vulnerabilities of the individuals and groups affected.


Michel Dückers
Michel Dückers is programmaleider rampen en milieudreigingen bij Nivel – Nederlands instituut voor onderzoek van de gezondheidszorg.

Wera van Hoof
Wera van Hoof is beleidsadviseur en -‍onderzoeker bij ARQ Kenniscentrum Impact.

Jorien Holsappel
Jorien Holsappel is senior beleidsadviseur en -onderzoeker bij ARQ Kenniscentrum Impact.
Artikel

Access_open Het monstertruckdrama in Haaksbergen en het vertrek van burgemeester Gerritsen

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 3 2018
Trefwoorden blame games, crisis, resignation, local authority, mayor
Auteurs Sandra L. Resodihardjo, Marloes Meijer en Brendan J. Carroll
SamenvattingAuteursinformatie

    Following a crisis, questions are often raised about how this crisis could have happened and whether someone is to be blamed for the crisis or its bad management. The blame game can become fierce as actors try to avoid, shift or mitigate blame in order to stay in office. In 2014, a festival took place in Haaksbergen where a monster truck drove into the audience, killing three people and injuring many others. Not enough safety measures had been taken to prevent the tragedy. Many actors were to blame for that, including the local authority which had granted the permit. Other actors blamed for the events were the mayor, the monster truck driver, and the organization organizing the festival. In the end, the mayor of Haaksbergen resigned. Instead of becoming more accommodative in his response as his blame levels increased, the mayor continued to be quite defensive, stating that the permit would be granted again – even with today’s knowledge. As one council member stated it, one cannot defend something which cannot be defended.


Sandra L. Resodihardjo
Sandra L. Resodihardjo is werkzaam aan de Radboud Universiteit, Institute for Management Research.

Marloes Meijer
Marloes Meijer is werkzaam aan de Radboud Universiteit, Institute for Management Research.

Brendan J. Carroll
Brendan J. Caroll is werkzaam aan de Radboud Universiteit, Institute for Management Research.
Artikel

De preparatie op de nafase binnen veiligheidsregio’s

Een verkennend onderzoek

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 1 2017
Trefwoorden Crisisbeheersing, Bevolkingszorg, Psychosociale aspecten, Veiligheidsregio’s
Auteurs Martine de Bas, Ira Helsloot en Michel Dückers
SamenvattingAuteursinformatie

    This article addresses disaster recovery preparedness characteristics prescribed by literature and guidelines. An exploratory study was conducted in 25 Dutch safety regions to describe the status of disaster recovery preparedness with an emphasis on psychosocial support aspects. The study pointed at substantial cross-regional variation. Particular areas of improvement were identified in relation to involving citizens and partner organizations in safety regions’ recovery planning efforts, and the extent to which preparedness activities are guided by regional risk profiles. Optimization of preparedness takes place in an everyday context where relatively little priority is assigned to disaster recovery. Also, as major crises are fairly scarce there is little room for learning or routinization. Deliberate investments to enhance disaster recovery preparedness are needed, they would however benefit from more research into the association between relevant conditions, the disaster recovery preparedness level and the quality of service delivery when an event actually takes place.


Martine de Bas
Martine de Bas is Senior adviseur bij De Nafase.

Ira Helsloot
Ira Helsloot is hoogleraar besturen van veiligheid aan de Radboud Universiteit Nijmegen.

Michel Dückers
Michel Dückers is programmacoördinator rampen en crises bij Impact – Landelijk kennis- en adviescentrum psychosociale hulp bij rampen en calamiteiten, en senior onderzoeker bij NIVEL – Nederlands instituut voor onderzoek van de gezondheidszorg.
Artikel

De rol van sociale media bij rampen en (mini)crises

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 4 2016
Trefwoorden Sociale media, Crises, Crisiscommunicatie, geruchten
Auteurs Menno van Duin, Vina Wijkhuijs en Jan Eberg
SamenvattingAuteursinformatie

    Professionals dealing with crises are more or less forced to a next level of crisis communication and crisis management. This is because of the influence of social media. Messages on Twitter, Facebook and other social media can have a significant impact on the course of developments during a crisis. Sometimes in a positive way, when help is mobilized quickly and people can be informed almost instantly. On other occasions the impact is more negative, when for instance rumors lead to false accusations or threats. In the past several years, crisis management authorities have built up more experience with the use and application of social media and monitoring tools. There are still cases where officials and professionals are taken by surprise because of the shift stream of messages and their impact on public opinion and crisis control. But also lessons have been learned, e.g. in terms of online and offline reactions, cooperation with the public, and rumor control.
    This article gives an overview of research results in literature and summarizes the outcomes of a case study research project.


Menno van Duin
Menno van Duin is lector crisisbeheersing (IFV).

Vina Wijkhuijs
Vina Wijkhuijs is senior onderzoeker Lectoraat Crisisbeheersing (IFV).

Jan Eberg
Jan Eberg is hoofddocent en onderzoeker integrale veiligheid (HU).
Artikel

De burgemeester als crisismanager

Implicaties van de decentralisatie van jeugdzorg voor leiderschapsstijlen tijdens crises

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 4 2016
Trefwoorden burgemeester, crisis management, jeugdzorg, decentralisatie
Auteurs Patricia Schat en Ruth Prins
SamenvattingAuteursinformatie

    Dutch mayors are confronted with various crises differing from a deadly incident with a monster truck to societal unrest due to convicted sex offenders returning to local society. This article presents the results of a research about the role of the mayor in so-called ‘youth crises’. The ‘big decentralization operation’ of January 1, 2015 resulted in new tasks and responsibilities for local governments regarding youth care. This research focuses on the implications of this decentralization for the leadership style of the mayor when a youth related crisis causes societal unrest. The way in which mayors deal with such a crisis was studied by means of in-depth interviews and a vignette study before and after the decentralization. This research concludes that the leadership style of the mayor did not change after the decentralization. Mayors consistently show two dominant leadership styles when managing a youth crisis: ‘First Civilian’ and ‘Peer Governor.’ As a ‘First Civilian’ the mayor’s crisis management actions focuses primarily on the community and the affected family. The style ‘Peer Governor’ is all about gathering relevant information and consultation with various partners, such as youth care organizations and aldermen. More interestingly, the results show that decentralization of youth care redefines the relationship between the local alderman responsible for youth care and the mayor as a crisis manager safeguarding local order and public safety. This relationship is currently under construction and could grow either competitive or fruitful.


Patricia Schat
Patricia Schat is Consultant COT, Instituut voor Veiligheids- en Crisismanagement, an Aon Company, and alumnus Master Crisis and Security Management, Universiteit Leiden. p.r.schat@gmail.com

Ruth Prins
Ruth Prins is universitair docent aan de Universiteit Leiden, Institute of Security and Global Affairs. r.s.prins@fgga.leidenuniv.nl
Artikel

Veerkracht. Van concept naar praktijk

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 2 2008
Trefwoorden kind, tussenkomst, hulpverlener, leerling, stichting, enquête, ouders, gevonden goed, herstel, verspreiding
Auteurs H. te Brake, M. van der Post en A. Ruijter

H. te Brake

M. van der Post

A. Ruijter
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