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Tijdschrift Tijdschrift voor Veiligheid x Jaar 2020 x
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Boulevard Zuid in Rotterdam: een onderzoek naar het vertrouwen van winkeliers in politie en gemeente

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 4 2020
Trefwoorden shopkeepers, procedural justice, the Netherlands, ethnic minorities, performance theory
Auteurs Marc Schuilenburg, Laura Messie en Darnell de Vries
SamenvattingAuteursinformatie

    In this article, we analyze which aspects of performance theory and the procedural justice-based model are explaining the trust of shopkeepers in the police and local government. Utilizing a survey of 156 shopkeepers and 94 semi-constructed interviews with shopkeepers, which are located at the South Shopping Boulevard in Rotterdam (The Netherlands), the study finds that shopkeepers have a relatively high trust in the police and local government. This is surprising because various attempts in the past 30 years to revive the high street by the government have failed to improve its bad image, as dwindling visitor numbers, poor turnover, limited range of retailers, empty shops and high crime and offence levels show only too plainly. The findings also highlight that ethnic minority respondents have more trust in local government than Dutch shopkeepers. The explanation therefor is sought in the dual frame of reference theory.


Marc Schuilenburg
Marc Schuilenburg is universitair docent Strafrecht en Criminologie aan de Vrije Universiteit Amsterdam.

Laura Messie
Laura Messie, MSc was ten tijde van het initiële onderzoek masterstudente aan de Vrije Universiteit Amsterdam.

Darnell de Vries
Darnell de Vries, MSc was ten tijde van het initiële onderzoek masterstudente aan de Vrije Universiteit Amsterdam.

    In former times, citizens themselves were responsible for ensuring and protecting their own safety. Over the years, this responsibility largely shifted to the government, partly due to the establishment of an institutionalized police force. In recent years, citizens have increasingly reestablishing themselves in domain of social security. Citizens are engaged in tasks that are traditionally seen as primarily the responsibility of the police, such as law enforcement, criminal investigation and immediate in case of emergencies.
    Technology can be considered as one of the major driving forces behind this increasing contribution of citizens in the field of security. Technology makes it possible to quickly find and share information and enhances people’s ability to deal with cognitively complex tasks. In a certain way, technology democratizes police work by making the skills and tools available for every citizen.
    In this article we will discuss the value of a specific form of technological support for citizens in their search for missing persons: the missing persons app ‘Sarea’. The Netherlands has a high number of missing persons and in many incidents citizens start searching themselves. Often, this citizen initiatives are uncoordinated. Therefore, an app has been developed by the police to help citizens start and coordinate their own searches for a missing person.


Jerôme Lam
Jerôme Lam is werkzaam bij de Politieacademie.

Nicolien Kop
Nicolien Kop is werkzaam bij de Politieacademie.

Celest Houtman
Celest Houtman is als onderzoeker werkzaam bij Politie Nederland, Eenheid Oost-Nederland, Dienst Informatie.
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