Zoekresultaat: 4 artikelen

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Tijdschrift Tijdschrift voor Veiligheid x Jaar 2014 x
Artikel

Gaan veiligheidsmaatregelen ten koste van de servicebeleving?

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 4 2014
Trefwoorden customer experience, service perception, surveillance measures, legitimateness
Auteurs Rick van der Kleij, Maaike Roelofs en Dianne A. van Hemert
SamenvattingAuteursinformatie

    Surveillance measures in public places such as train stations, large events or business premises are aimed at increasing security at those specific locations. They enable people to move around securely at public (high) risk locations. However, people often experience these measures as an obstacle. Too much security often results in limitations of freedom of movement and violations of privacy. Could surveillance measures be designed in such a way that they are perceived more as a ‘service’? The authors studied the variables that influence whether people experience surveillance as a service or as a hindrance. At three surveillance locations (Schiphol Airport, Hoog Catharijne shopping area and Amersfoort railway station) more than thousand visitors were surveyed. They were asked how they experienced service and security on the site. The results show that there are differences in service perception in relation to security measures at the three locations studied. They show how the tension between service and safety can be reduced and provide clues for improving security measures. The results can be used by owners of public locations, surveillance stakeholders or private companies for the optimalisation and re-design of a location, as their goal is to attract loyal visitors, who are not frustrated and are willing to use the location frequently, and who preferably speak positively about the location to others. Also the security measures themselves can be improved, both technical security measures as well as human security measures.


Rick van der Kleij
Rick van der Kleij is werkzaam bij TNO Earth, Life, and Social Sciences.

Maaike Roelofs
Maaike Roelofs is werkzaam bij TNO Earth, Life, and Social Sciences.

Dianne A. van Hemert
Dianne A. van Hemert is werkzaam bij TNO Earth, Life, and Social Sciences en redacteur van dit tijdschrift.
Artikel

Weet wat je tweet

Het gebruik van Twitter door de wijkagent en het vertrouwen in de politie

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 3 2014
Trefwoorden social media, Twitter, police, confidence, trust, community policing
Auteurs Dick Roodenburg en Hans Boutellier
SamenvattingAuteursinformatie

    Community policing is a common strategy in the Dutch police organization: working in a geographically bounded area, in close proximity and engagement with the local population. The use of Twitter by local police-officers is an increasingly popular way of communicating in this context. Prior research has indicated that there is a positive relation between the use of Twitter by the local police officer and citizens’ confidence in the police. But what factors determine this confidence and how can it be strengthened by using Twitter? This article examines the nature of police tweets and shows how tweets can contribute to improving the degree of confidence between citizens and the police. To determine what factors influence confidence we made use of the model of trust and confidence by Jackson and Bradford. This model differentiates between ‘effectiveness’, ‘fairness’, and ‘engagement’. These three factors are used to explore the way tweets might influence confidence in policing. The empirical research included interviews with three police officers who twitter actively, as well as interviews with 30 ‘followers’ living in the neighbourhood where the police officer works. Also an analyses has been carried out of the tweets made by the police officers in one year, 3.506 tweets in total, by categorizing the tweets according to the model of Jackson and Bradford. We conclude that the model of Jackson and Bradford is useful to explore the possible relationship between the use of Twitter and citizens confidence in the police. Using Twitter by the local police officers seems to make a possible contribution to the degree of confidence in the police. Our categorization of Twittermessages allowed us to give practical recommendations to local police officers how to use Twitter in order to improve confidence among citizens. The data also suggest that followers appreciate the fact that local police officers show their knowledge of current affairs in the neighbourhood.


Dick Roodenburg
Dick Roodenburg is beleidsadviseur en coördinator integrale veiligheid bij de gemeente De Ronde Venen (Utrecht).

Hans Boutellier
Hans Boutellier is bijzonder hoogleraar Veiligheid en Burgerschap aan de Vrije Universiteit Amsterdam en lid van de raad van bestuur van het Verwey-Jonker Instituut.

    The economic analysis of (potential) disasters is an important method to determine the efficacy and efficiency of investments in disaster prevention and mitigation. The Dutch National Risk Assessment (NRA) provides an integrated, whole-of-government and all-hazard approach to Dutch national security. The strategy does not only intend to identify capacity gaps and define measures regarding individual threats and risks, but also to enhance capability planning and policy development concerning overall national security. The approach is multi-disciplinary and based upon scenarios which are evaluated and graded in terms of impact and likelihood according to a unified scoring method. Economic impact is one of the criteria in the NRA risk assessment methodology. This article provides a review of the (applied) scientific literature of the many economic tools and methods that have been used worldwide to estimate the (potential) impact of disasters and provides concrete applications at the micro and macro levels to Dutch cases and scenarios that were developed during the five annual cycles of the NRA's existence (2007-2011). We discuss pros and cons of applied methodologies.


Peter van Bergeijk
Peter van Bergeijk is hoogleraar Internationale economie en Macro-economie aan het International Institute of Social Studies van de Erasmus Universiteit.

Marcel Mennen
Marcel Mennen is algemeen secretaris van het Analistennetwerk Nationale Veiligheid en senior onderzoeker CBRN aan het Rijksinstituut voor Volksgezondheid en Milieu, Centrum voor Veiligheid te Bilthoven.
Artikel

Lessons to be learned?

De lokale inbedding van de politie in Engeland & Wales en Nederland

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 1 2014
Trefwoorden police reform, local embedment of the police, Police and Crime Commissioner (PCC), democracy, citizen involvement
Auteurs Bas van Stokkom, Henk Greven en Hans Boutellier
SamenvattingAuteursinformatie

    In England & Wales the coalition-government has opted for a localisation of the police service. The government dissociates itself from the New Labour policy of centrally-imposed targets, aims to reconnect the police and the people, and carries out a radical democratic renewal: since 2012 citizens have the possibility to choose their own Police and Crime Commissioner (PCC) in their region. This new administrator is reigning over police chiefs and is responsible for the management of security policies in the region. That is the main reason why the English police reform diverges fundamentally from developments in other European countries in which centralizing tendencies prevail. The question is whether the radical changes in England & Wales have a beneficial impact on the local embedment of the police. Are citizens more willing to commit themselves with the local police? In the first part of this paper we examine which developments have taken place in the English police, what the localisation-agenda has achieved so far, and which problems it faces. In the second part we discuss the question which lessons can be learned from the English renewals. Would it be a good idea to introduce PCC’s in the Netherlands? Is democratization the best way to strengthen community involvement? How to stimulate local accountability?


Bas van Stokkom
Bas van Stokkom is verbonden aan de leerstoel Veiligheid en Burgerschap van de Vrije Universiteit Amsterdam. E-mail: b.vanstokkom@jur.ru.nl

Henk Greven
Henk Greven is werkzaam bij de afdeling Informatie-Management van de Nationale Politie en was verbonden aan de leerstoel Veiligheid en Burgerschap van de Vrije Universiteit Amsterdam.

Hans Boutellier
Hans Boutellier is bijzonder hoogleraar Veiligheid en Burgerschap aan de Vrije Universiteit Amsterdam en lid van de raad van bestuur van het Verwey-Jonker Instituut. E-mail: HBoutellier@verwey-jonker.nl
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